- MSAPMSUP210A - Process and record information
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
MSAPMSUP210A Mapping and Delivery Guide
Process and record information
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | MSAPMSUP210A - Process and record information |
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Description | This unit of competency covers the provision and processing of all relevant information by responding to the information requirements of the plant including the completion of all workplace documents and clearly and concisely providing relevant information to others. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | Application of this unitThis competency applies to operators who are required to provide information, orally or in writing in a one on one situation or as part of a group discussion.The operator would:complete appropriate workplace formsprovide appropriate workplace and technical information within their area of expertiseidentify routine information requirements seeking clarification where necessary. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | PrerequisitesThis unit has no prerequisites. | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Access information. |
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Element: Provide appropriate information. |
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Element: Give and follow routine instructions. |
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Element: Provide reports. |
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Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, required skills and knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Overview of assessment
Assessment will occur on the job or in a simulated workplace. In all cases it may be appropriate to assess this unit concurrently with relevant teamwork and communication units.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Competence must be demonstrated in the ability to provide and assess all required information and that the information provided both verbally and in writing is completed in a clear and concise manner, that is easily understood by others and in accordance with workplace requirements
Consistent performance should be demonstrated. For example, look to see that:
reports and records are completed accurately, concisely and in accordance with procedures
all information is provided in an efficient, effective, courteous and timely manner
completion of shift handover, log books and company production records conveys all relevant information
information sharing demonstrates effective communication processes such as turn-taking, participating in discussions and tolerating views of others in a way that contributes to the overall discussion
notes of discussion are prepared so that they can be clearly interpreted by the receiver
communication distinguishes between relevant and peripheral issues.
Assessment method and context
Assessors must be satisfied that the person can consistently perform the unit as a whole, as defined by the Elements, Performance Criteria and skills and knowledge. A holistic approach should be taken to the assessment.
Competence in this unit may be assessed:
by observation and questioning to indicate understanding
in a situation allowing the generation of evidence of the ability to respond to problems
by using a suitable simulation and/or a range of case studies/scenarios
by a combination of these techniques.
In all cases it is expected that practical assessment will be combined with targeted questioning to assess the underpinning knowledge and theoretical assessment will be combined with appropriate practical/simulation or similar assessment. Assessors need to be aware of any cultural issues that may affect responses to questions.
Assessment processes and techniques must be culturally appropriate and appropriate to the oracy, language and literacy capacity of the assessee and the work being performed.
Reasonable adjustment of assessment tasks will be undertaken as required.
Specific resources for assessment
This section should be read in conjunction with the Range Statement for this unit of competency. Resources required include suitable access to an operating plant or equipment that allows for appropriate and realistic simulation. A bank of case studies/scenarios and questions will also be required to the extent that they form part of the assessment method. Questioning may take place either in the workplace, or in an adjacent, quiet facility such as an office or lunchroom. No other special resources are required.
Access must be provided to appropriate learning and/or assessment support when required. Where applicable, physical resources should include equipment modified for people with disabilities.
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
This describes the essential skills and knowledge and their level required for this unit.
Competence includes the ability to:
describe importance of workplace documentation in relation to job role
apply organization, operational, quality and safety policies and procedures
apply workplace codes such as numbers, symbols, signs, colour and other codes.
Language, literacy and numeracy requirements
This unit requires the ability to read and interpret work instructions, procedures, operating manuals, job card and other documents provided to operators.
Writing is required to the level of completing workplace forms.
Basic numeracy is required to the extent required by work instructions and procedures.
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used.
Context
This competency applies to all work environments and sectors within the industry.
Procedures
All operations are performed in accordance with procedures.
Procedures include all relevant workplace procedures, work instructions, temporary instructions and relevant industry and government codes and standards.
Tools and equipment
This competency includes items of equipment such as:
telephone
two way radio
computer equipment.
Information sources and plant documentation may include:
operating procedures
work instructions
incident procedures
operating manuals
quality procedures
training program contents/materials
safety data sheets
job cards
maintenance logs
non compliance reports
incidence and accident reports
permits
schematics/process flows/engineering drawings.
Reports
Reports includes the following as appropriate to workplace requirements:
oral
written
electronic
handovers (giving/receiving).
Problems
Respond to routine problems means 'apply known solutions to a limited range of predictable problems'. Typical process and product problems may include:
difficulty in quickly locating information required
missing forms, logbooks etc.
conflicting work priorities
delays in reporting of information
information is inaccessible
absence of approver/ other signatories
breakdown of communication equipment.
Appropriate action for non-routine problems may be reported to designated person
or other action identified in the procedures.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
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Identify the need for information. | |||
Request appropriate information. | |||
Access information in accordance with procedures. | |||
Comply with security procedures in accessing appropriate information. | |||
Deal with enquiries promptly and courteously. | |||
Establish details of enquiry by questioning and summarising. | |||
Provide appropriate information relevant to enquirer's request. | |||
Organise information clearly, concisely and logically. | |||
Provide information in a form that is readily understood by others. | |||
Provide information in a timely manner. | |||
Redirect enquiries to relevant personnel for resolution where outside the operator's area of responsibility. | |||
Give accurate, clear and concise instructions that are consistent with the skills of the receiver. | |||
Ensure that interaction with others is efficient, effective, responsive, courteous and supportive. | |||
Confirm that instructions are understood. | |||
Follow prescribed and routine work related sequences. | |||
Complete all workplace reports clearly and accurately in accordance with procedures. | |||
Report all relevant information clearly and concisely. |
Forms
Assessment Cover Sheet
MSAPMSUP210A - Process and record information
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
MSAPMSUP210A - Process and record information
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: