Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSS407004A Mapping and Delivery Guide
Facilitate improvements in the internal value stream

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency MSS407004A - Facilitate improvements in the internal value stream
Description This unit of competency covers the skills and knowledge required to deal with internal value stream members in order to improve the overall effectiveness of the value stream, so delivering greater value to the customer. This unit applies to improvement practices which a person might have used within their own team or work area to other teams or work areas within the value stream and covers areas where value stream issues impact on the overall ability of the organisation to continue to improve and offer better value to the customers.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to team leaders or people in equivalent positions who have contact with internal value stream members outside their own team and who are already familiar with competitive systems and practices, formal problem solving and root cause analysis, leading change, and reducing costs. Where this is not the case the following units can be completed to supply the necessary skills:MSS402080A Undertake root cause analysisMSS403001A Implement competitive systems and practicesMSS403011A Facilitate implementation of competitive systems and practices MSS403030A Improve cost factors in work practices.The unit applies to ‘gate-to-gate’ value streams. For skills associated with a source to destination value streams refer to MSS407009A Facilitate improvements in the external value stream.This unit does not apply to mapping or managing value streams (refer to MSS405002A Analyse and map a value stream and MSS405003A Manage a value stream). Where previous improvements need to be evaluated refer to MSS407005A Undertake a qualitative review of a process change and MSS407003A Analyse process changes. This unit may also be applied to service organisations applying competitive systems and practices principles
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify opportunities for continued improvement
  • Identify past improvements which have been implemented but have not delivered intended benefits
  • Identify suggested improvements which have not yet been implemented
  • Discuss and identify with team members new improvement opportunities
  • Determine which of these improvements have been or may be restricted by other value stream members
  • Suggest possible factors causing this restriction
  • Select possible improvements for further study
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the ability to:

facilitate improvements in the value stream

identify value stream restrictions to further improvement

develop consensus solutions

jointly implement and monitor solutions with others, including team members and value stream members.

Context of and specific resources for assessment

Assessment of performance must be undertaken in a workplace using or implementing one or more competitive systems and practices.

Access may be required to:

workplace procedures and plans relevant to work area

specifications and documentation relating to planned, currently being implemented, or implemented changes to work processes and procedures relevant to the assessee

documentation and information in relation to production, waste, overheads and hazard control/management

reports from supervisors/managers

case studies and scenarios to assess responses to contingencies.

Method of assessment

A holistic approach should be taken to the assessment.

Competence in this unit may be assessed by using a combination of the following to generate evidence:

demonstration in the workplace

workplace projects

suitable simulation

case studies/scenarios (particularly for assessment of contingencies, improvement scenarios, and so on)

targeted questioning

reports from supervisors, peers and colleagues (third-party reports)

portfolio of evidence.

In all cases it is expected that practical assessment will be combined with targeted questioning to assess underpinning knowledge.

Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

Required skills include:

analysing proposed and past changes to operations, products and processes within own team and the internal value stream to determine if change adds or has added value to the customer

making significant, high level, independent judgements on required improvements in the internal value stream

demonstrating responsibility and broad-ranging accountability for decisions

communicating and explaining quantitative and qualitative concepts and data with others across a range of numeracy and literacy levels

analysing views and reasons put forward by others on past performance of the internal value stream and relating to metrics and other evidence

prioritising improvement proposals and actions and justifying priorities to others

negotiating with others using analysis of information, including past and proposed metrics and concepts to achieve a consensus position

analysing restrictions and non-conformances to root cause

standardising team-level processes

Required knowledge

Required knowledge includes:

competitive systems and practices principles, processes and techniques

organisational goals, products and processes

processes and procedures for continuous improvement in the workplace

processes and procedures used in members of the internal value stream

value stream mapping and analysis techniques

approval processes within own organisation

benefit/cost analysis methods

methods of determining the impact of a change

communication methods across a variety of media and formats, including preparation of formal proposals and negotiations

customer perception of value

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Competitive systems and practices

Competitive systems and practices may include, but are not limited to:

lean operations

agile operations

preventative and predictive maintenance approaches

monitoring and data gathering systems, such as Systems Control and Data Acquisition (SCADA) software, Enterprise Resource Planning (ERP) systems, Materials Resource Planning (MRP) and proprietary systems

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree

Competitive systems and practices should be interpreted so as to take into account:

the stage of implementation of competitive systems and practices

the size of the enterprise

the work organisation, culture, regulatory environment and the industry sector

Opportunities for continuous improvement

Opportunities for continuous improvement may be:

beyond those arising just from within the team and will usually be within the site (gate-to-gate) or at least the organisation

Codes of practice/standards

Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used

HSE

All changes implemented are expected to be at least neutral, or preferably beneficial, in their impact on HSE

Change

Changes may:

be to plant, procedures or practice

arise from continuous improvement (or an improvement event/project

may have been intended to make an improvement or to implement new products, technology or systems

include the implementation of a change

Changes do not include an engineering review of a major capital expenditure or similar review

Presentation of information

Information may be presented:

in terms of graphs or other appropriate visual forms

Stakeholders

Stakeholders may include:

work team members

value stream members

Results of change

The change may have results in:

an initial improvement followed by a return to previous performance

a change which has resulted in continued improvement

continued detriment or other variations over time

Improvements

Improvements may:

be to process, plant, procedures or practice

include changes to ensure positive benefits are maintained

Changes which have not met target

Changes which have not met target may include:

those that fall short and those that exceed expectations

Appropriate action is to remove restrictions on those items which fell short, and make standard/further implement those which exceeded expectation

Sustaining improvement

Improvement may be sustained by including it in:

standard procedures and work instructions

standard practice

other relevant documents and practices

Team leader

Team leader may include:

any person who may have either a permanent or an ad hoc role in facilitating the function of a team in a workplace

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify past improvements which have been implemented but have not delivered intended benefits 
Identify suggested improvements which have not yet been implemented 
Discuss and identify with team members new improvement opportunities 
Determine which of these improvements have been or may be restricted by other value stream members 
Suggest possible factors causing this restriction 
Select possible improvements for further study 

Forms

Assessment Cover Sheet

MSS407004A - Facilitate improvements in the internal value stream
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

MSS407004A - Facilitate improvements in the internal value stream

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: