POLGEN008 - Conduct an appreciation of incident management Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
POLGEN008 Mapping and Delivery Guide Conduct an appreciation of incident management
Version 1.0 Issue Date: April 2024
Qualification
-
Unit of Competency
POLGEN008 - Conduct an appreciation of incident management
Description
Employability Skills
Learning Outcomes and Application
This unit describes the skills required to plan, mitigate, and review a policing response to an incident. Incidents may include planned and unplanned events and emergencies that arise.This unit applies to police staff as part of their responsibilities for public safety when commanding, controlling and coordinating an incident management response.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational and other legislated policies and procedures must be consulted and adhered to, particularly those related to incident and emergency management that outline the role and responsibilities of policing amongst other stakeholders.Those undertaking this role would demonstrate strong autonomy while performing sophisticated tasks including making strategic decisions and providing leadership to the jurisdiction in a broad range of contexts. They would provide advice and influence executive decision making internally and externally. No licensing, legislative or certification requirements apply to unit at the time of publication.
Duration and Setting
X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Prerequisites/co-requisites
Competency Field
General
Development and validation strategy and guide for assessors and learners
Student Learning Resources
Handouts Activities
Slides PPT
Assessment 1
Assessment 2
Assessment 3
Assessment 4
Elements of Competency
Performance Criteria
Element: Lead the incident response
Identify whether command, control or coordination is required to respond to the incident.
Communicate commander’s intent to stakeholders.
Analyse information for communication to stakeholders.
Identify nature and complexity of the incident through liaison with other agencies.
Define roles and responsibilities for each participating organisation.
Element: Establish an incident management facility and structure
Identify points of access, staging points and holding areas and egress for response purposes.
Assess impacting factors and incident response facility to determine security risks.
Assess the details of the facility and the structure for communication to internal and external stakeholders.
Evaluate changes within the incident environment to expand or contract the incident management structure.
Identify resources required to inform decision making and logistics.
Assess functions for delegation purposes in line with current legislation applicable to incident management.
Establish incident management recording and reporting systems.
Element: Implement communication strategies
Assess the nature, extent and potential of the incident for communication and response purposes.
Establish internal communication channels to facilitate the flow of information for command, control and coordination.
Establish external communication channels to facilitate the flow of public information.
Element: Manage media requirements
Assess incident characteristics, and jurisdictional, legal and media requirements to inform media strategy.
Define incident access requirements to safeguard operation and prevent contamination of scene.
Control access to personnel/volunteers/victims/casualties.
Assess provision of information and operational responsibilities when engaging with media.
Liaise with media to facilitate the two-way communication process and provision of public information.
Identify work health and safety considerations for media requirements.
Provide current and consistent information to media.
Maintain records of media enquiries and interviews.
Promote agency, work and achievements of staff/volunteers to support morale and public profile.
Element: Implement an operational incident response plan
Conduct an appreciation of the incident to establish response priorities.
Develop potential course(s) of actions based on sourced information.
Select a course of action based on the appreciation conducted.
Evaluate deployed resources to determine effectiveness and identify required adjustments to plan.
Consider health, safety and wellbeing of deployed responders to inform decision making.
Monitor incident response plan continually to identify whether adjustments are required.
Review objectives and priorities continually for information updates, reporting purposes and feedback.
Element: Review incident response
Account for physical, human and financial resources at the conclusion of the incident.
Evaluate the incident response to inform debriefs, future decisions and support continuous improvement practices.
Develop recommendations on review findings to support continuous improvement practices.
Element: Lead the incident response
Identify whether command, control or coordination is required to respond to the incident.
Communicate commander’s intent to stakeholders.
Analyse information for communication to stakeholders.
Identify nature and complexity of the incident through liaison with other agencies.
Define roles and responsibilities for each participating organisation.
Element: Establish an incident management facility and structure
Identify points of access, staging points and holding areas and egress for response purposes.
Assess impacting factors and incident response facility to determine security risks.
Assess the details of the facility and the structure for communication to internal and external stakeholders.
Evaluate changes within the incident environment to expand or contract the incident management structure.
Identify resources required to inform decision making and logistics.
Assess functions for delegation purposes in line with current legislation applicable to incident management.
Establish incident management recording and reporting systems.
Element: Implement communication strategies
Assess the nature, extent and potential of the incident for communication and response purposes.
Establish internal communication channels to facilitate the flow of information for command, control and coordination.
Establish external communication channels to facilitate the flow of public information.
Element: Manage media requirements
Assess incident characteristics, and jurisdictional, legal and media requirements to inform media strategy.
Define incident access requirements to safeguard operation and prevent contamination of scene.
Control access to personnel/volunteers/victims/casualties.
Assess provision of information and operational responsibilities when engaging with media.
Liaise with media to facilitate the two-way communication process and provision of public information.
Identify work health and safety considerations for media requirements.
Provide current and consistent information to media.
Maintain records of media enquiries and interviews.
Promote agency, work and achievements of staff/volunteers to support morale and public profile.
Element: Implement an operational incident response plan
Conduct an appreciation of the incident to establish response priorities.
Develop potential course(s) of actions based on sourced information.
Select a course of action based on the appreciation conducted.
Evaluate deployed resources to determine effectiveness and identify required adjustments to plan.
Consider health, safety and wellbeing of deployed responders to inform decision making.
Monitor incident response plan continually to identify whether adjustments are required.
Review objectives and priorities continually for information updates, reporting purposes and feedback.
Element: Review incident response
Account for physical, human and financial resources at the conclusion of the incident.
Evaluate the incident response to inform debriefs, future decisions and support continuous improvement practices.
Develop recommendations on review findings to support continuous improvement practices.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENTS
PERFORMANCE CRITERIA
Elements describe the essential outcomes
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.
1. Lead the incident response
1.1 Identify whether command, control or coordination is required to respond to the incident.
1.2 Communicate commander’s intent to stakeholders.
1.3 Analyse information for communication to stakeholders.
1.4 Identify nature and complexity of the incident through liaison with other agencies.
1.5 Define roles and responsibilities for each participating organisation.
2. Establish an incident management facility and structure
2.1 Identify points of access, staging points and holding areas and egress for response purposes.
2.2 Assess impacting factors and incident response facility to determine security risks.
2.3 Assess the details of the facility and the structure for communication to internal and external stakeholders.
2.4 Evaluate changes within the incident environment to expand or contract the incident management structure.
2.5 Identify resources required to inform decision making and logistics.
2.6 Assess functions for delegation purposes in line with current legislation applicable to incident management.
2.7 Establish incident management recording and reporting systems.
3. Implement communication strategies
3.1 Assess the nature, extent and potential of the incident for communication and response purposes.
3.2 Establish internal communication channels to facilitate the flow of information for command, control and coordination.
3.3 Establish external communication channels to facilitate the flow of public information.
4. Manage media requirements
4.1 Assess incident characteristics, and jurisdictional, legal and media requirements to inform media strategy.
4.2 Define incident access requirements to safeguard operation and prevent contamination of scene.
4.3 Control access to personnel/volunteers/victims/casualties.
4.4 Assess provision of information and operational responsibilities when engaging with media.
4.5 Liaise with media to facilitate the two-way communication process and provision of public information.
4.6 Identify work health and safety considerations for media requirements.
4.7 Provide current and consistent information to media.
4.8 Maintain records of media enquiries and interviews.
4.9 Promote agency, work and achievements of staff/volunteers to support morale and public profile.
5. Implement an operational incident response plan
5.1 Conduct an appreciation of the incident to establish response priorities.
5.2 Develop potential course(s) of actions based on sourced information.
5.3 Select a course of action based on the appreciation conducted.
5.4 Evaluate deployed resources to determine effectiveness and identify required adjustments to plan.
5.5 Consider health, safety and wellbeing of deployed responders to inform decision making.
5.6 Monitor incident response plan continually to identify whether adjustments are required.
5.7 Review objectives and priorities continually for information updates, reporting purposes and feedback.
6. Review incident response
6.1 Account for physical, human and financial resources at the conclusion of the incident.
6.2 Evaluate the incident response to inform debriefs, future decisions and support continuous improvement practices.
6.3 Develop recommendations on review findings to support continuous improvement practices.
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.
identifying and communicating commander’s intent
analysing information to identify the nature and complexity of the incident
communicating and negotiating with stakeholders
assessing information to identify incident management response structure, resources required and security risks
monitoring information to adjust response as required
delegating roles and responsibilities to personnel
establishing communication lines
recording information
developing and implementing media strategies
controlling and managing access to incident scene
communicating information to the public
developing and implementing response plan
adhering to workplace health and safety requirements
reviewing incident response for continuous improvement purposes
conducting audit of response resources
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.
principles of command, control and coordination
jurisdictional policies and procedures relating to media liaison and public information
jurisdictional and legal requirements relating to confidentiality, libel, accuracy, discrimination, and security of information
appreciation processes
current legislative frameworks and guidelines related to incident management, including planning, preparation, response and recovery
current jurisdictional policies and procedures related to incident management
specific agreements within and between agencies (including memorandums of understanding and other agreements) related to incident management
codes of practice within agencies related to incident management
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
ELEMENTS
PERFORMANCE CRITERIA
Elements describe the essential outcomes
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.
1. Lead the incident response
1.1 Identify whether command, control or coordination is required to respond to the incident.
1.2 Communicate commander’s intent to stakeholders.
1.3 Analyse information for communication to stakeholders.
1.4 Identify nature and complexity of the incident through liaison with other agencies.
1.5 Define roles and responsibilities for each participating organisation.
2. Establish an incident management facility and structure
2.1 Identify points of access, staging points and holding areas and egress for response purposes.
2.2 Assess impacting factors and incident response facility to determine security risks.
2.3 Assess the details of the facility and the structure for communication to internal and external stakeholders.
2.4 Evaluate changes within the incident environment to expand or contract the incident management structure.
2.5 Identify resources required to inform decision making and logistics.
2.6 Assess functions for delegation purposes in line with current legislation applicable to incident management.
2.7 Establish incident management recording and reporting systems.
3. Implement communication strategies
3.1 Assess the nature, extent and potential of the incident for communication and response purposes.
3.2 Establish internal communication channels to facilitate the flow of information for command, control and coordination.
3.3 Establish external communication channels to facilitate the flow of public information.
4. Manage media requirements
4.1 Assess incident characteristics, and jurisdictional, legal and media requirements to inform media strategy.
4.2 Define incident access requirements to safeguard operation and prevent contamination of scene.
4.3 Control access to personnel/volunteers/victims/casualties.
4.4 Assess provision of information and operational responsibilities when engaging with media.
4.5 Liaise with media to facilitate the two-way communication process and provision of public information.
4.6 Identify work health and safety considerations for media requirements.
4.7 Provide current and consistent information to media.
4.8 Maintain records of media enquiries and interviews.
4.9 Promote agency, work and achievements of staff/volunteers to support morale and public profile.
5. Implement an operational incident response plan
5.1 Conduct an appreciation of the incident to establish response priorities.
5.2 Develop potential course(s) of actions based on sourced information.
5.3 Select a course of action based on the appreciation conducted.
5.4 Evaluate deployed resources to determine effectiveness and identify required adjustments to plan.
5.5 Consider health, safety and wellbeing of deployed responders to inform decision making.
5.6 Monitor incident response plan continually to identify whether adjustments are required.
5.7 Review objectives and priorities continually for information updates, reporting purposes and feedback.
6. Review incident response
6.1 Account for physical, human and financial resources at the conclusion of the incident.
6.2 Evaluate the incident response to inform debriefs, future decisions and support continuous improvement practices.
6.3 Develop recommendations on review findings to support continuous improvement practices.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice
Yes
No
Comments/feedback
Identify whether command, control or coordination is required to respond to the incident.
Communicate commander’s intent to stakeholders.
Analyse information for communication to stakeholders.
Identify nature and complexity of the incident through liaison with other agencies.
Define roles and responsibilities for each participating organisation.
Identify points of access, staging points and holding areas and egress for response purposes.
Assess impacting factors and incident response facility to determine security risks.
Assess the details of the facility and the structure for communication to internal and external stakeholders.
Evaluate changes within the incident environment to expand or contract the incident management structure.
Identify resources required to inform decision making and logistics.
Assess functions for delegation purposes in line with current legislation applicable to incident management.
Establish incident management recording and reporting systems.
Assess the nature, extent and potential of the incident for communication and response purposes.
Establish internal communication channels to facilitate the flow of information for command, control and coordination.
Establish external communication channels to facilitate the flow of public information.
Assess incident characteristics, and jurisdictional, legal and media requirements to inform media strategy.
Define incident access requirements to safeguard operation and prevent contamination of scene.
Control access to personnel/volunteers/victims/casualties.
Assess provision of information and operational responsibilities when engaging with media.
Liaise with media to facilitate the two-way communication process and provision of public information.
Identify work health and safety considerations for media requirements.
Provide current and consistent information to media.
Maintain records of media enquiries and interviews.
Promote agency, work and achievements of staff/volunteers to support morale and public profile.
Conduct an appreciation of the incident to establish response priorities.
Develop potential course(s) of actions based on sourced information.
Select a course of action based on the appreciation conducted.
Evaluate deployed resources to determine effectiveness and identify required adjustments to plan.
Consider health, safety and wellbeing of deployed responders to inform decision making.
Monitor incident response plan continually to identify whether adjustments are required.
Review objectives and priorities continually for information updates, reporting purposes and feedback.
Account for physical, human and financial resources at the conclusion of the incident.
Evaluate the incident response to inform debriefs, future decisions and support continuous improvement practices.
Develop recommendations on review findings to support continuous improvement practices.
Identify whether command, control or coordination is required to respond to the incident.
Communicate commander’s intent to stakeholders.
Analyse information for communication to stakeholders.
Identify nature and complexity of the incident through liaison with other agencies.
Define roles and responsibilities for each participating organisation.
Identify points of access, staging points and holding areas and egress for response purposes.
Assess impacting factors and incident response facility to determine security risks.
Assess the details of the facility and the structure for communication to internal and external stakeholders.
Evaluate changes within the incident environment to expand or contract the incident management structure.
Identify resources required to inform decision making and logistics.
Assess functions for delegation purposes in line with current legislation applicable to incident management.
Establish incident management recording and reporting systems.
Assess the nature, extent and potential of the incident for communication and response purposes.
Establish internal communication channels to facilitate the flow of information for command, control and coordination.
Establish external communication channels to facilitate the flow of public information.
Assess incident characteristics, and jurisdictional, legal and media requirements to inform media strategy.
Define incident access requirements to safeguard operation and prevent contamination of scene.
Control access to personnel/volunteers/victims/casualties.
Assess provision of information and operational responsibilities when engaging with media.
Liaise with media to facilitate the two-way communication process and provision of public information.
Identify work health and safety considerations for media requirements.
Provide current and consistent information to media.
Maintain records of media enquiries and interviews.
Promote agency, work and achievements of staff/volunteers to support morale and public profile.
Conduct an appreciation of the incident to establish response priorities.
Develop potential course(s) of actions based on sourced information.
Select a course of action based on the appreciation conducted.
Evaluate deployed resources to determine effectiveness and identify required adjustments to plan.
Consider health, safety and wellbeing of deployed responders to inform decision making.
Monitor incident response plan continually to identify whether adjustments are required.
Review objectives and priorities continually for information updates, reporting purposes and feedback.
Account for physical, human and financial resources at the conclusion of the incident.
Evaluate the incident response to inform debriefs, future decisions and support continuous improvement practices.
Develop recommendations on review findings to support continuous improvement practices.
Forms
Assessment Cover Sheet
POLGEN008 - Conduct an appreciation of incident management
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
POLGEN008 - Conduct an appreciation of incident management
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent