Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

PSPGEN013 Mapping and Delivery Guide
Implement change

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency PSPGEN013 - Implement change
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills required to implement change in the workplace. It includes preparing for change, implementing and monitoring change in workplace procedures and working with ambiguity in the workplace.This unit applies to those in a workplace where changes require adapting to new procedures, and providing feedback on the changes.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work independently and/or as part of a team using support resources as required, performing complex tasks in a range of familiar and unfamiliar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Prerequisites/co-requisites
Competency Field General
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare for change
  • Devise options once the need for change in work practices is accepted within the work unit.
  • Identify advantages, disadvantages and consequences of proposed suggestions.
  • Discuss suggested workplace changes with supervisor and colleagues and act upon as required.
  • Contribute to discussion of change within the workgroup.
  • Consider effects upon others of own personal reactions to change and make adjustments to support required change.
       
Element: Implement and monitor change
  • Change own work practices according to agreed arrangements.
  • Advise and support others to adjust to changes in work practice.
  • Promote the benefits of change as opportunity arises.
  • Identify opportunities for continuous improvement in the workplace, refer for approval and action.
  • Monitor change to determine the effectiveness of revised procedures and advise senior staff of findings.
       
Element: Work with ambiguity in the workplace
  • Identify ambiguity and uncertainty relating to changed roles, functions and procedures and apply focused strategies for coping.
  • Apply a flexible approach when carrying out instructions for changes to work practices.
  • Accommodate issues relating to change that cannot be resolved immediately.
       
Element: Prepare for change
  • Devise options once the need for change in work practices is accepted within the work unit.
  • Identify advantages, disadvantages and consequences of proposed suggestions.
  • Discuss suggested workplace changes with supervisor and colleagues and act upon as required.
  • Contribute to discussion of change within the workgroup.
  • Consider effects upon others of own personal reactions to change and make adjustments to support required change.
       
Element: Implement and monitor change
  • Change own work practices according to agreed arrangements.
  • Advise and support others to adjust to changes in work practice.
  • Promote the benefits of change as opportunity arises.
  • Identify opportunities for continuous improvement in the workplace, refer for approval and action.
  • Monitor change to determine the effectiveness of revised procedures and advise senior staff of findings.
       
Element: Work with ambiguity in the workplace
  • Identify ambiguity and uncertainty relating to changed roles, functions and procedures and apply focused strategies for coping.
  • Apply a flexible approach when carrying out instructions for changes to work practices.
  • Accommodate issues relating to change that cannot be resolved immediately.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Prepare for change

1.1 Devise options once the need for change in work practices is accepted within the work unit.

1.2 Identify advantages, disadvantages and consequences of proposed suggestions.

1.3 Discuss suggested workplace changes with supervisor and colleagues and act upon as required.

1.4 Contribute to discussion of change within the workgroup.

1.5 Consider effects upon others of own personal reactions to change and make adjustments to support required change.

2. Implement and monitor change

2.1 Change own work practices according to agreed arrangements.

2.2 Advise and support others to adjust to changes in work practice.

2.3 Promote the benefits of change as opportunity arises.

2.4 Identify opportunities for continuous improvement in the workplace, refer for approval and action.

2.5 Monitor change to determine the effectiveness of revised procedures and advise senior staff of findings.

3. Work with ambiguity in the workplace

3.1 Identify ambiguity and uncertainty relating to changed roles, functions and procedures and apply focused strategies for coping.

3.2 Apply a flexible approach when carrying out instructions for changes to work practices.

3.3 Accommodate issues relating to change that cannot be resolved immediately.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying public sector legislation, policies and guidelines in an environment of change

consulting and negotiating with a diverse workforce, including peers and supervisors

observing and evaluating impact of change

dealing with ambiguity, emotions and stressors related to implementing change

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation including work health and safety and environment, policies and guidelines relating to public sector environments

principles of adapting to change, group dynamics and workgroup practices

emotional intelligence

at least one change management model


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Prepare for change

1.1 Devise options once the need for change in work practices is accepted within the work unit.

1.2 Identify advantages, disadvantages and consequences of proposed suggestions.

1.3 Discuss suggested workplace changes with supervisor and colleagues and act upon as required.

1.4 Contribute to discussion of change within the workgroup.

1.5 Consider effects upon others of own personal reactions to change and make adjustments to support required change.

2. Implement and monitor change

2.1 Change own work practices according to agreed arrangements.

2.2 Advise and support others to adjust to changes in work practice.

2.3 Promote the benefits of change as opportunity arises.

2.4 Identify opportunities for continuous improvement in the workplace, refer for approval and action.

2.5 Monitor change to determine the effectiveness of revised procedures and advise senior staff of findings.

3. Work with ambiguity in the workplace

3.1 Identify ambiguity and uncertainty relating to changed roles, functions and procedures and apply focused strategies for coping.

3.2 Apply a flexible approach when carrying out instructions for changes to work practices.

3.3 Accommodate issues relating to change that cannot be resolved immediately.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Devise options once the need for change in work practices is accepted within the work unit. 
Identify advantages, disadvantages and consequences of proposed suggestions. 
Discuss suggested workplace changes with supervisor and colleagues and act upon as required. 
Contribute to discussion of change within the workgroup. 
Consider effects upon others of own personal reactions to change and make adjustments to support required change. 
Change own work practices according to agreed arrangements. 
Advise and support others to adjust to changes in work practice. 
Promote the benefits of change as opportunity arises. 
Identify opportunities for continuous improvement in the workplace, refer for approval and action. 
Monitor change to determine the effectiveness of revised procedures and advise senior staff of findings. 
Identify ambiguity and uncertainty relating to changed roles, functions and procedures and apply focused strategies for coping. 
Apply a flexible approach when carrying out instructions for changes to work practices. 
Accommodate issues relating to change that cannot be resolved immediately. 
Devise options once the need for change in work practices is accepted within the work unit. 
Identify advantages, disadvantages and consequences of proposed suggestions. 
Discuss suggested workplace changes with supervisor and colleagues and act upon as required. 
Contribute to discussion of change within the workgroup. 
Consider effects upon others of own personal reactions to change and make adjustments to support required change. 
Change own work practices according to agreed arrangements. 
Advise and support others to adjust to changes in work practice. 
Promote the benefits of change as opportunity arises. 
Identify opportunities for continuous improvement in the workplace, refer for approval and action. 
Monitor change to determine the effectiveness of revised procedures and advise senior staff of findings. 
Identify ambiguity and uncertainty relating to changed roles, functions and procedures and apply focused strategies for coping. 
Apply a flexible approach when carrying out instructions for changes to work practices. 
Accommodate issues relating to change that cannot be resolved immediately. 

Forms

Assessment Cover Sheet

PSPGEN013 - Implement change
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

PSPGEN013 - Implement change

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: