Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

PSPGEN026 Mapping and Delivery Guide
Provide input to change processes

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency PSPGEN026 - Provide input to change processes
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills required to understand the reasons for change and to initiate specific changes related to the work unit. It includes suggesting options and opportunities for change, encouraging commitment to workplace change, monitoring and evaluating change and dealing with ambiguity in the change process.This unit applies to those working in public sector roles but may be applied to anyone working in a similar organisational context.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work independently, performing complex tasks in a range of familiar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Prerequisites/co-requisites
Competency Field General
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Suggest options and opportunities for change
  • Identify the need for change in work practice within the work unit, seek suggestions and devise options.
  • Suggest options and opportunities for change to improve efficiency and effectiveness of the workgroup and the work environment.
  • Consider the broader workplace context, including future trends, in suggestions for change.
  • Analyse risk factors affecting change to identify possible constraints.
       
Element: Encourage commitment to workplace change
  • Provide positive encouragement to implement workplace change.
  • Identify and consider the needs and viewpoints of individuals when implementing change.
  • Develop communication strategies and provide support to colleagues on adjusting to change.
  • Identify and deal with issues requiring further action.
       
Element: Monitor and evaluate change
  • Monitor implementation of change and provide prompt and constructive feedback on individual and group work practices.
  • Receive suggestions for improvements made by workgroup members positively and act upon where appropriate.
  • Evaluate work activities based on feedback from workgroup members and other stakeholders.
  • Collect evidence and information on the impact of change and report.
  • Negotiate recommendations for improving methods or techniques to manage change.
  • Share experience from the implementation of change with others and transfer to other change initiatives.
       
Element: Deal with ambiguities in the change process
  • Recognise and accept the need to operate within constraints beyond one’s own control.
  • Identify areas of ambiguity in proposed change.
  • Develop options for dealing with ambiguity and criteria for assessing those options and communicate to the workgroup.
  • Select best option, undertake work and handle ambiguity in accordance with option determined.
  • Identify and communicate the impact of change and related issues to management as required.
       
Element: Suggest options and opportunities for change
  • Identify the need for change in work practice within the work unit, seek suggestions and devise options.
  • Suggest options and opportunities for change to improve efficiency and effectiveness of the workgroup and the work environment.
  • Consider the broader workplace context, including future trends, in suggestions for change.
  • Analyse risk factors affecting change to identify possible constraints.
       
Element: Encourage commitment to workplace change
  • Provide positive encouragement to implement workplace change.
  • Identify and consider the needs and viewpoints of individuals when implementing change.
  • Develop communication strategies and provide support to colleagues on adjusting to change.
  • Identify and deal with issues requiring further action.
       
Element: Monitor and evaluate change
  • Monitor implementation of change and provide prompt and constructive feedback on individual and group work practices.
  • Receive suggestions for improvements made by workgroup members positively and act upon where appropriate.
  • Evaluate work activities based on feedback from workgroup members and other stakeholders.
  • Collect evidence and information on the impact of change and report.
  • Negotiate recommendations for improving methods or techniques to manage change.
  • Share experience from the implementation of change with others and transfer to other change initiatives.
       
Element: Deal with ambiguities in the change process
  • Recognise and accept the need to operate within constraints beyond one’s own control.
  • Identify areas of ambiguity in proposed change.
  • Develop options for dealing with ambiguity and criteria for assessing those options and communicate to the workgroup.
  • Select best option, undertake work and handle ambiguity in accordance with option determined.
  • Identify and communicate the impact of change and related issues to management as required.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Suggest options and opportunities for change

1.1 Identify the need for change in work practice within the work unit, seek suggestions and devise options.

1.2 Suggest options and opportunities for change to improve efficiency and effectiveness of the workgroup and the work environment.

1.3 Consider the broader workplace context, including future trends, in suggestions for change.

1.4 Analyse risk factors affecting change to identify possible constraints.

2. Encourage commitment to workplace change

2.1 Provide positive encouragement to implement workplace change.

2.2 Identify and consider the needs and viewpoints of individuals when implementing change.

2.3 Develop communication strategies and provide support to colleagues on adjusting to change.

2.4 Identify and deal with issues requiring further action.

3. Monitor and evaluate change

3.1 Monitor implementation of change and provide prompt and constructive feedback on individual and group work practices.

3.2 Receive suggestions for improvements made by workgroup members positively and act upon where appropriate.

3.3 Evaluate work activities based on feedback from workgroup members and other stakeholders.

3.4 Collect evidence and information on the impact of change and report.

3.5 Negotiate recommendations for improving methods or techniques to manage change.

3.6 Share experience from the implementation of change with others and transfer to other change initiatives.

4. Deal with ambiguities in the change process

4.1 Recognise and accept the need to operate within constraints beyond one’s own control.

4.2 Identify areas of ambiguity in proposed change.

4.3 Develop options for dealing with ambiguity and criteria for assessing those options and communicate to the workgroup.

4.4 Select best option, undertake work and handle ambiguity in accordance with option determined.

4.5 Identify and communicate the impact of change and related issues to management as required.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

communicating with a diverse range of individuals at different levels in the organisation

applying problem solving strategies in the context of managing ambiguity and change

working in teams

applying monitoring and observation methods

giving and receiving feedback, including ‘managing upwards’

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legislation, policy and procedures relating to public sector workplaces

change management models and their application to the work environment

organisational structure and culture

the nature of change and its effects in the workplace, including occupational health and safety issues

group dynamics

emotional intelligence

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Suggest options and opportunities for change

1.1 Identify the need for change in work practice within the work unit, seek suggestions and devise options.

1.2 Suggest options and opportunities for change to improve efficiency and effectiveness of the workgroup and the work environment.

1.3 Consider the broader workplace context, including future trends, in suggestions for change.

1.4 Analyse risk factors affecting change to identify possible constraints.

2. Encourage commitment to workplace change

2.1 Provide positive encouragement to implement workplace change.

2.2 Identify and consider the needs and viewpoints of individuals when implementing change.

2.3 Develop communication strategies and provide support to colleagues on adjusting to change.

2.4 Identify and deal with issues requiring further action.

3. Monitor and evaluate change

3.1 Monitor implementation of change and provide prompt and constructive feedback on individual and group work practices.

3.2 Receive suggestions for improvements made by workgroup members positively and act upon where appropriate.

3.3 Evaluate work activities based on feedback from workgroup members and other stakeholders.

3.4 Collect evidence and information on the impact of change and report.

3.5 Negotiate recommendations for improving methods or techniques to manage change.

3.6 Share experience from the implementation of change with others and transfer to other change initiatives.

4. Deal with ambiguities in the change process

4.1 Recognise and accept the need to operate within constraints beyond one’s own control.

4.2 Identify areas of ambiguity in proposed change.

4.3 Develop options for dealing with ambiguity and criteria for assessing those options and communicate to the workgroup.

4.4 Select best option, undertake work and handle ambiguity in accordance with option determined.

4.5 Identify and communicate the impact of change and related issues to management as required.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify the need for change in work practice within the work unit, seek suggestions and devise options. 
Suggest options and opportunities for change to improve efficiency and effectiveness of the workgroup and the work environment. 
Consider the broader workplace context, including future trends, in suggestions for change. 
Analyse risk factors affecting change to identify possible constraints. 
Provide positive encouragement to implement workplace change. 
Identify and consider the needs and viewpoints of individuals when implementing change. 
Develop communication strategies and provide support to colleagues on adjusting to change. 
Identify and deal with issues requiring further action. 
Monitor implementation of change and provide prompt and constructive feedback on individual and group work practices. 
Receive suggestions for improvements made by workgroup members positively and act upon where appropriate. 
Evaluate work activities based on feedback from workgroup members and other stakeholders. 
Collect evidence and information on the impact of change and report. 
Negotiate recommendations for improving methods or techniques to manage change. 
Share experience from the implementation of change with others and transfer to other change initiatives. 
Recognise and accept the need to operate within constraints beyond one’s own control. 
Identify areas of ambiguity in proposed change. 
Develop options for dealing with ambiguity and criteria for assessing those options and communicate to the workgroup. 
Select best option, undertake work and handle ambiguity in accordance with option determined. 
Identify and communicate the impact of change and related issues to management as required. 
Identify the need for change in work practice within the work unit, seek suggestions and devise options. 
Suggest options and opportunities for change to improve efficiency and effectiveness of the workgroup and the work environment. 
Consider the broader workplace context, including future trends, in suggestions for change. 
Analyse risk factors affecting change to identify possible constraints. 
Provide positive encouragement to implement workplace change. 
Identify and consider the needs and viewpoints of individuals when implementing change. 
Develop communication strategies and provide support to colleagues on adjusting to change. 
Identify and deal with issues requiring further action. 
Monitor implementation of change and provide prompt and constructive feedback on individual and group work practices. 
Receive suggestions for improvements made by workgroup members positively and act upon where appropriate. 
Evaluate work activities based on feedback from workgroup members and other stakeholders. 
Collect evidence and information on the impact of change and report. 
Negotiate recommendations for improving methods or techniques to manage change. 
Share experience from the implementation of change with others and transfer to other change initiatives. 
Recognise and accept the need to operate within constraints beyond one’s own control. 
Identify areas of ambiguity in proposed change. 
Develop options for dealing with ambiguity and criteria for assessing those options and communicate to the workgroup. 
Select best option, undertake work and handle ambiguity in accordance with option determined. 
Identify and communicate the impact of change and related issues to management as required. 

Forms

Assessment Cover Sheet

PSPGEN026 - Provide input to change processes
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PSPGEN026 - Provide input to change processes

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: