Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SIFFNL004A Mapping and Delivery Guide
Arrange and oversee viewings

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency SIFFNL004A - Arrange and oversee viewings
Description This unit describes the performance outcomes, skills and knowledge required to arrange and oversee viewing of a deceased person in a manner conducive to the religious, social, cultural and emotional needs of the family.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to funeral home staff and involves working autonomously with a high level of responsibility and liaising with other staff.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Nil
Competency Field Funeral Operations
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Assess family's viewing needs.
  • Liaise with family to identify viewing requests and requirements.
  • Communicate viewing guidelines to relatives according to workplace policies and procedures.
       
Element: Arrange viewing of the deceased person.
  • Liaise with mortuary personnel to arrange appropriate preparation of body for viewing.
  • Liaise with appropriate funeral and third-party personnel to arrange a viewing time and location.
  • Determine viewing details and information and inform the family.
  • Determine boundaries for the conduct of viewing and inform the family.
  • Arrange viewing area according to social, cultural and religious requirements, family's instructions, workplace policies and procedures, and relevant legislation.
  • Position coffin or casket correctly for viewing the deceased person.
  • Provide first aid facilities to deal with grief reactions according to workplace policies and procedures.
       
Element: Oversee viewing of the deceased person.
  • Meet and escort family to viewing area at appointed time.
  • Explain proceedings to the family and answer questions that may arise.
  • Oversee viewing discreetly and respond to additional family requests or grief reactions according to workplace policies and procedures.
  • Enforce time restraints sensitively as required.
  • Escort family from viewing area at appropriate time.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

ability to determine family's viewing requirements, liaise with family and relevant personnel to arrange and oversee viewings that meet family, workplace and legislative requirements

sensitive communication, according to funeral services industry parameters and protocols, with the bereaved at all times and ability to sensitively respond to additional family requests and concerns during the viewing

arranging and overseeing viewings on multiple occasions to ensure consistency of performance and ability to respond to different situations.

Context of and specific resources for assessment

Assessment must ensure:

demonstration of skills in an environment where viewings can take place

access to appropriate computers, communication technology and software programs to arrange viewings

interaction with diverse client types to allow candidate to respond to range of viewing requirements and client requests

access to first aid facilities.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of candidate assessing family's viewing requirements and liaising with relevant personnel to arrange and oversee viewing of the deceased person

written or verbal questioning to assess knowledge and understanding of dealing with grief responses and the application of workplace policies and procedures, and relevant legislation with regard to viewings

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIFFNL003A Arrange funerals.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication and teamwork skills, including clear and direct communication and active listening and questioning techniques, using language and concepts appropriate to cultural differences and using and interpreting non-verbal communication to:

identify and confirm client requirements

liaise with relevant parties to the viewing

confirm and communicate relevant information

problem-solving skills to answer questions and accommodate additional family requests

customer service skills, including ability to maintain confidentiality of client information

organisational and time management skills to arrange viewings and manage time constraints.

Required knowledge

funeral operating procedures

social, religious and cultural differences and traditions

workplace policies and procedures regarding the conduct of viewings

first aid procedures

professional funeral services industry parameters and protocols for dealing with the deceased and the bereaved.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Family may include:

immediate family

extended family

designated people, including friends.

Viewing requests and requirements may include:

public or private viewing

placing special personal effects with the deceased

use of music

placement of candles

choice and placement of flowers

photographs

time required between death and burial or cremation

specific coffin or casket design

special locations or time

social, cultural and religious considerations, such as:

funeral and mourning dress standards

funeral rites

cultural rituals to assist grieving

community support

duration of mourning

religious denomination

spiritual or cultural symbolism

public profile of the deceased

aesthetics

taboos regarding death

access and attitude to grief counselling.

Viewing guidelines may include:

legal requirements

embalming technique

condition of deceased

geographical location

special locations or time.

Workplace policies and procedures may include:

standard operating policies and procedures

communication protocols

personal presentation

standards and certification requirements

quality assurance procedures

OHS procedures

emergency procedures, including fire and accident procedures

security procedures.

Funeral and third-party personnel may include:

funeral director

funeral arranger

other staff members

coffin or casket manufacturer

florist

transfer staff

transportation services

church or chapel coordinator

clergy or celebrant

support groups

mortuary technician

embalmer

registrar of births, deaths and marriages

coroner.

Viewing details and information may include:

time

location

duration

possible grief reactions

available assistance.

Relevant legislation and regulations may include:

OHS

cemetery Acts and by-laws

Crematorium Acts

local government regulations

Privacy Acts.

Grief reactions may include:

fainting

anger

general distress.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Liaise with family to identify viewing requests and requirements. 
Communicate viewing guidelines to relatives according to workplace policies and procedures. 
Liaise with mortuary personnel to arrange appropriate preparation of body for viewing. 
Liaise with appropriate funeral and third-party personnel to arrange a viewing time and location. 
Determine viewing details and information and inform the family. 
Determine boundaries for the conduct of viewing and inform the family. 
Arrange viewing area according to social, cultural and religious requirements, family's instructions, workplace policies and procedures, and relevant legislation. 
Position coffin or casket correctly for viewing the deceased person. 
Provide first aid facilities to deal with grief reactions according to workplace policies and procedures. 
Meet and escort family to viewing area at appointed time. 
Explain proceedings to the family and answer questions that may arise. 
Oversee viewing discreetly and respond to additional family requests or grief reactions according to workplace policies and procedures. 
Enforce time restraints sensitively as required. 
Escort family from viewing area at appropriate time. 

Forms

Assessment Cover Sheet

SIFFNL004A - Arrange and oversee viewings
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SIFFNL004A - Arrange and oversee viewings

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: