Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SIRCCPM502 Mapping and Delivery Guide
Manage pharmacy sales and service delivery
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | SIRCCPM502 - Manage pharmacy sales and service delivery |
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Description | This unit describes the performance outcomes, skills and knowledge required to monitor, maintain and improve pharmacy sales and service delivery.It involves the continuous improvement of operations by seeking, evaluating and reporting feedback from customers and colleagues on sales and service delivery and working conditions; and sourcing and negotiating adequate supply of stock and other necessary resources in accordance with pharmacy policy. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to persons with managerial responsibility in community pharmacies and may include management across single or multiple outlet businesses.Persons in this role are required to apply initiative and judgement, using a range of problem-solving and decision-making strategies. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Establish and respond to customer requirements. |
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Element: Monitor, maintain and improve sales and service delivery. |
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Element: Negotiate supply of goods. |
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Element: Provide productive work environment. |
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