Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SIRRRPK214 Mapping and Delivery Guide
Recommend specialised products and services
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | SIRRRPK214 - Recommend specialised products and services |
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Description | This unit describes the performance outcomes, skills and knowledge required to recommend and provide advice on specialised products and services to customers.It covers the application of specialised product knowledge to provide advice to customers and other sales staff, with regard to specific product features, technical characteristics, warranties and prices. It also includes the provision of information on organisation services and repairs. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to experienced frontline sales staff working in a retail environment. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Nil | ||
Competency Field | Product Knowledge |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Demonstrate knowledge of product range. |
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Element: Advise on products and services to meet customer requirements. |
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Element: Advise on product warranties. |
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Element: Quote on price and payment options. |
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Element: Advise on and arrange product service and repair. |
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