Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SIRWSLS003A Mapping and Delivery Guide
Optimise customer and territory coverage
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | SIRWSLS003A - Optimise customer and territory coverage |
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Description | This unit describes the performance outcomes, skills and knowledge required to efficiently plan and service business customers within a defined territory and seek opportunities to improve territory coverage. | ||
Employability Skills | The required outcomes described in this unit contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements. | ||
Learning Outcomes and Application | This unit applies to frontline sales personnel. It requires frequent and effective communication with business customers to capture accurate and relevant feedback for an assigned territory, and identify and seize opportunities to improve territory coverage or service efficiency in accordance of defined sales and service standards and objectives. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Nil | ||
Competency Field | Sales |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Establish coverage plan for a territory. |
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Element: Report on business visits. |
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Element: Improve customer or territory coverage. |
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