Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SIRXCOM001 Mapping and Delivery Guide
Communicate in the workplace to support team and customer outcomes
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | SIRXCOM001 - Communicate in the workplace to support team and customer outcomes |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the performance outcomes, skills and knowledge required to use effective communication techniques with colleagues and customers from diverse backgrounds, and to complete work as part of a team.It applies to individuals working in frontline roles in a diverse range of industry sectors and business contexts. They operate under the supervision and guidance from others, and within established organisational policies and procedures. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Skills must be demonstrated in: an industry workplace a simulated industry environment. Assessment must ensure use of: organisational policies and procedures for: allocated duties and responsibilities internal and external customer and colleague interactions use of communication media. a telephone a range of people with different requirements; this can be: customers or team members in a retail industry workplace with whom the individual works during the assessment process individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment. Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors. |
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Prerequisites/co-requisites | |||
Competency Field | Communication and Teamwork |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Use effective communication techniques. |
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Element: Respond to diversity in communication. |
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Element: Confirm and respond to workplace requirements. |
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