Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
TLIH2003 Mapping and Delivery Guide
Prioritise courier/delivery operations
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | TLIH2003 - Prioritise courier/delivery operations |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit involves the skills and knowledge required to prioritise courier or delivery operations in compliance with relevant regulations, as part of work undertaken within the transport and logistics industry.It includes identifying, planning and preparing work requirements; undertaking work; adjusting to changing priorities; and completing work activities to operational requirements.Work is generally performed under indirect supervision.No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations, current at the time of assessment. As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations, current at the time of assessment. Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions. Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate. Resources for assessment include: a range of relevant exercises, case studies and/or other simulations relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry applicable documentation including workplace procedures, regulations, codes of practice and operation manuals. |
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Prerequisites/co-requisites | |||
Competency Field | H ‒ Route Planning and Navigation |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Identify work requirements | ||||||||
Element: Work requirements and specific customer requirements interpreted and clarified as required | ||||||||
Element: Pick-up and delivery points are located | ||||||||
Element: Size, weight and configuration of materials to be couriered are identified | ||||||||
Element: Equipment required to facilitate pick-up and delivery is identified | ||||||||
Element: Plan and prepare for work | ||||||||
Element: Work is planned based on an analysis of distance, travel times, customer requirements, resource implications and known priorities | ||||||||
Element: Planned steps and outcomes are checked to ensure conformity with instructions and work requirements | ||||||||
Element: Work sequence is identified and relayed to base as required | ||||||||
Element: Required resources are selected | ||||||||
Element: Undertake work operations | ||||||||
Element: Work operations are undertaken in accordance with plan and quality requirements, and within operator and equipment operating capacity | ||||||||
Element: Difficulties or uncertainties occurring during operations are identified and alternative strategies are determined | ||||||||
Element: Pick-up and delivery of materials is undertaken in accordance with workplace quality procedures | ||||||||
Element: Adjust to changing work priorities | ||||||||
Element: Work plan or route is adjusted or modified to meet changing priorities and circumstances | ||||||||
Element: Changes to work plan are relayed to base | ||||||||
Element: Complete work operations | ||||||||
Element: Work operations are reviewed to ensure outcomes have met customer requirements and workplace quality outcomes | ||||||||
Element: Workplace documentation is completed | ||||||||
Element: Operational capacity of equipment is checked and returned to storage area as required | ||||||||
Element: Security of goods is maintained in accordance with enterprise procedures |