Prioritise courier/delivery operations

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver TLIH2003, 'Prioritise courier/delivery operations'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Prioritise courier/delivery operations' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.


Identify work requirements


Work requirements and specific customer requirements interpreted and clarified as required


Pick-up and delivery points are located


Size, weight and configuration of materials to be couriered are identified


Equipment required to facilitate pick-up and delivery is identified


Plan and prepare for work


Work is planned based on an analysis of distance, travel times, customer requirements, resource implications and known priorities


Planned steps and outcomes are checked to ensure conformity with instructions and work requirements


Work sequence is identified and relayed to base as required


Required resources are selected


Undertake work operations


Work operations are undertaken in accordance with plan and quality requirements, and within operator and equipment operating capacity


Difficulties or uncertainties occurring during operations are identified and alternative strategies are determined


Pick-up and delivery of materials is undertaken in accordance with workplace quality procedures


Adjust to changing work priorities


Work plan or route is adjusted or modified to meet changing priorities and circumstances


Changes to work plan are relayed to base


Complete work operations


Work operations are reviewed to ensure outcomes have met customer requirements and workplace quality outcomes


Workplace documentation is completed


Operational capacity of equipment is checked and returned to storage area as required


Security of goods is maintained in accordance with enterprise procedures