Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
UEENEEC012B Mapping and Delivery Guide
Direct technical and non-technical enquiries to appropriate personnel
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | UEENEEC012B - Direct technical and non-technical enquiries to appropriate personnel |
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Description | 1) Scope:1.1) DescriptorThis unit covers clarifying the nature of technical and non-technical enquiries of customers and co-workers and directing such enquiries to appropriate personnel. It encompasses working safely, applying appropriate knowledge to questioning enquirers, clarifying the point of an enquiry, directing enquiries appropriately and documenting actions. | ||
Employability Skills | 5)The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged will assist in identifying Employability Skill requirements. | ||
Learning Outcomes and Application | 2)This unit is intended for competency development entry-level employment-based programs incorporated in approved contracts of training. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Prerequisite Unit(s)4) Competencies4.1)There are no prerequisite competencies for this unit.Literacy and numeracy skills4.2) Participants are best equipped to achieve competency in this unit if they have reading, writing and numeracy skills indicated by the following scales. Description of each scale is given in Volume 2, Part 3 'Literacy and Numeracy'Reading3Writing3Numeracy3 | ||
Competency Field | 11)Commercial |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Interact with customers and co-workers |
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Element: Direct enquirers to appropriate personnel |
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