Application
This unit of competency describes the skills and knowledge required to work in the companion animal industry sector. This unit applies to those who work in pet shops, aquariums, boarding kennels and catteries, companion animal training, grooming establishments, breeding establishments, veterinary clinics, and mobile animal facilities.
This unit applies to those who work under the supervision of a more experienced staff member.
No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.
NOTE: The terms 'occupational health and safety' (OHS) and 'work health and safety' (WHS) generally have the same meaning in the workplace. In jurisdictions where the national model WHS legislation has not been implemented, RTOs must contextualise the unit of competency by referring to current OHS legislative requirements.
Elements and Performance Criteria
Element | Performance criteria |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Organise and complete daily work activities | 1.1 Identify own role and responsibilities and confirm with supervisor according to workplace policies and procedures 1.2 Identify, prioritise and complete work tasks within designated timeframes according to task requirements 1.3 Identify factors affecting the achievement of task instructions, and report to supervisor 1.4 Use organisational equipment as required to complete work tasks within designated timeframes 1.5 Perform daily routines according to safe work practices and WHS requirements |
2. Work ethically with companion animals | 2.1 Identify companion animals in the workplace using common names 2.2 Handle animals ethically and in a humane manner that optimises animal health and welfare |
3. Communicate effectively with clients | 3.1 Identify the client’s needs and respond to them appropriately according to workplace policies and procedures 3.2 Conduct communication with clients in a professional and courteous manner 3.3 Use questioning and active listening techniques to determine client requirements |
4. Maintain companion animal records | 4.1 Gather and document data according to workplace policies and procedures and task requirements 4.2 Record and maintain data in the organisational recordkeeping system |
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential for performance in this unit of competency but are not explicit in the performance criteria.
Skill | Description |
Oral communication | Use industry terminology to discuss work with team members and clients |
Sectors
Companion Animal Sector (CAS)