This unit applies to persons who provide support for a person or business to change their management of resources within the context of the program.

ELEMENT

PERFORMANCE CRITERIA

1. Identify change processes

1.1. Changes that will impact individuals' and families' business operations and private lives are identified to assess their impact.

1.2. Impacts are assessed in terms of the degree of impact on businesses and personal lives.

2. Conceptualise impact of changes

2.1. Discussions are initiated with individuals and families to identify their life-style, values and views on resource management and program issues to identify potential for change.

2.2. Potential difficulties individuals and families may have in implementing change in their business and private lives are identified.

2.3. Appropriate information and support approaches that address potential difficulties and are inclusive of cultural and equity are identified as part of change process.

3. Implement support techniques

3.1. Information is obtained to support individuals and families facing change.

3.2. Information is provided in appropriate format and context to support individuals and families considering the change.

3.3. Individuals and families are given positive encouragement and support as they consider and implement change.

3.4. Support approach and information given is provided in a culturally sensitive and equitable manner.

3.5. People are invited to seek additional assistance and provided with avenues of assistance where this will assist in their management of change.

4. Review support outcomes

4.1. Results of support provided are progressively assessed in terms of resources spent, change achieved and potential for further change.

4.2. Support approach is modified in light of results.

Required skills

identify change processes

conceptualise impact of changes

conduct informal discussions/interviews

develop networks

implement personal support techniques and processes

review support outcomes

use literacy skills to read, interpret and follow organisational policies and procedures, develop sequenced written instructions, record accurately and legibly information collected and select and apply procedures to a range of tasks

use oral communication skills/language competence to fulfil the job role as specified by the organisation including questioning, active listening, asking for clarification, negotiating solutions and responding to a range of views

use numeracy skills to estimate, calculate and record routine and more complex workplace measures and data

use interpersonal skills to work with others and relate to people from a range of cultural, social and religious backgrounds and with a range of physical and mental abilities.

Required knowledge

relevant rural business practices and best practice within local context

local natural resource management issues

community lifestyle and practices, some with impact on natural resources

relevant approaches to different cultures

change management theory and practices

action learning approaches

networks of assistance.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following:

assess the resource management change and its potential impact on individuals

predict issues that are likely to arise from change, based on community feedback and statistical information

provide information and support to individuals and families facing resource management changes

review the methodology and effectiveness of support to improve support services for resource management change.

Context of and specific resources for assessment

Competency requires the application of work practices under work conditions. Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances.

The range statement relates to the unit of competency as a whole.

Change processes may include:

a range of contexts covering business practice to conserve natural resources in both personal living and organisational activities.

Unit sector

Community coordination and facilitation

This unit contains employability skills.