Application
This unit of competency describes the skills and knowledge required to plan and complete tasks effectively within a workplace environment, including working with others, using technologies and solving simple work problems.
This unit is designed for use in a Pathway qualification or skills set. It should not be used in a qualification that has a direct job outcome.
No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.
Elements and Performance Criteria
Element | Performance criteria |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Plan, organise and complete daily work | 1.1 Identify and interpret work instructions and priorities in consultation with supervisor 1.2 Determine and map out appropriate work plan or daily routine 1.3 Determine, collect and organise materials, resources and information needed to complete work 1.4 Complete work tasks within designated timelines and in line with quality standards and instructions 1.5 Follow work health and safety policies 1.6 Deal with problems that arise in a practical, timely and appropriate manner and seek assistance when required 1.7 Seek feedback on work performance and make improvements as required |
2. Communicate effectively | 2.1 Identify appropriate lines of communication with supervisors, colleagues and customers 2.2 Use effective communication skills as well as literacy and numeracy skills, to gather and convey information 2.3 Demonstrate appropriate non-verbal behaviour |
3. Work with others | 3.1 Identify work roles of self and others in the workplace 3.2 Contribute to team outcomes in a manner that fulfils own work responsibilities and promotes cooperation and good relationships 3.3 Interact respectfully with customers and colleagues from diverse backgrounds |
4. Use workplace technology | 4.1 Select appropriate workplace technology to complete work tasks and use according to workplace and manufacturer guidelines and instructions 4.2 Inspect workplace technology to ensure it is working properly and take precautions to reduce risks to technology and self 4.3 Take appropriate action to address or report problems with workplace technology 4.4 Care for workplace technology according to workplace and manufacturer guidelines and instructions |
5. Solve work problems | 5.1 Identify problems and determine practical or creative solutions within scope of individual responsibility 5.2 Seek assistance from key personnel when required 5.3 Report workplace problems as required using workplace procedures |
6. Adapt to change | 6.1 Identify, clarify and accommodate new work requirements or situations 6.2 Identify possible practical or creative options to deal with workplace challenges, and discuss with supervisor |
Evidence of Performance
The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.
The candidate must provide evidence that they can:
interpret responsibilities and plan own work activities
follow work health and safety policies
apply relevant ethical practices and codes of practice in the course of work activities
recognise simple numerical information relating to work activity
communicate effectively in the course of work activities
complete work activities in collaboration with others according to instructions, procedures and applicable regulations
identify, report and address problems according to workplace procedures
complete work activities with required attention to detail and without damage to goods, equipment or personnel
use a range of workplace technologies
use industry standard terminology
Evidence of Knowledge
The candidate must demonstrate knowledge of:
procedures for identifying and using relevant workplace technology
systems and equipment used in the workplace and instructions, processes and precautions for their use
typical problems in the workplace and appropriate action and solutions
workplace procedures, policies and instructions
workplace structures and roles and responsibilities of individuals, and team and group members
basic principles of teamwork in the workplace
verbal and non verbal communication techniques appropriate to receive and convey workplace information
basic concepts of time management to meet daily planning and scheduled timelines
industry and enterprise work health and safety policies
Assessment Conditions
Assessors must satisfy current standards for RTOs.
Foundation Skills
Foundation Skills essential to performance are explicit in the performance criteria of this unit of competency.
Range Statement
Sectors
Common (CMN)