Apply effective work practices

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver AHCCMN102, 'Apply effective work practices'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Apply effective work practices' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria


Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan, organise and complete daily work

1.1 Identify and interpret work instructions and priorities in consultation with supervisor

1.2 Determine and map out appropriate work plan or daily routine

1.3 Determine, collect and organise materials, resources and information needed to complete work

1.4 Complete work tasks within designated timelines and in line with quality standards and instructions

1.5 Follow work health and safety policies

1.6 Deal with problems that arise in a practical, timely and appropriate manner and seek assistance when required

1.7 Seek feedback on work performance and make improvements as required

2. Communicate effectively

2.1 Identify appropriate lines of communication with supervisors, colleagues and customers

2.2 Use effective communication skills as well as literacy and numeracy skills, to gather and convey information

2.3 Demonstrate appropriate non-verbal behaviour

3. Work with others

3.1 Identify work roles of self and others in the workplace

3.2 Contribute to team outcomes in a manner that fulfils own work responsibilities and promotes cooperation and good relationships

3.3 Interact respectfully with customers and colleagues from diverse backgrounds

4. Use workplace technology

4.1 Select appropriate workplace technology to complete work tasks and use according to workplace and manufacturer guidelines and instructions

4.2 Inspect workplace technology to ensure it is working properly and take precautions to reduce risks to technology and self

4.3 Take appropriate action to address or report problems with workplace technology

4.4 Care for workplace technology according to workplace and manufacturer guidelines and instructions

5. Solve work problems

5.1 Identify problems and determine practical or creative solutions within scope of individual responsibility

5.2 Seek assistance from key personnel when required

5.3 Report workplace problems as required using workplace procedures

6. Adapt to change

6.1 Identify, clarify and accommodate new work requirements or situations

6.2 Identify possible practical or creative options to deal with workplace challenges, and discuss with supervisor