This unit of competency applies to the following and should be contextualised to the qualification to which it is being applied:

retail, service and repair.

ELEMENT

PERFORMANCE CRITERIA

1. Maintain physical appearance of the workplace

1.1. Cleanliness and tidiness of the workplace is maintained in accordance with industry and/or enterprise standards of occupational health and safety (OHS)

1.2. Workplace is free of rubbish and waste in accordance with industry, OHS and enterprise requirements

1.3. Standards of cleanliness are communicated to staff in accordance with enterprise procedures

1.4. Customer reception area is maintained to enterprise standards

1.5. Defined areas for specific tasks are created and maintained to enterprise requirements

1.6. Facilities and equipment maintenance is planned and regularly carried out

1.7. Enterprise image and signage is displayed consistently throughout the organisation

2. Maintain enterprise dress and grooming standards

2.1. Expectations regarding dress and grooming are communicated to staff on a regular basis

2.2. Standards are updated as needs arise according to enterprise requirements

2.3. Dress and grooming of staff are monitored to ensure standards are met

2.4. Breaches of standards are identified and corrected

3. Implement waste disposal processes

3.1. Waste disposal is monitored to ensure compliance with environmental, OHS, industry and enterprise requirements

3.2. Recycling opportunities are identified and implemented in accordance with environmental legislative, industry and enterprise standards

3.3. Environment Protection Authority documents are maintained

4. Promote products and services provided by the business

4.1. Promotional activities are implemented as planned according to enterprise policies and industry and legal requirements

4.2. Products/services are sold to highest quality level according to enterprise policies, manufacturer/component supplier specifications, industry and legal requirements

4.3. Sales promotions/campaigns are actively supported

Required skills

collect, organise and understand information related to enterprise expectations

communicate ideas and information to ensure staff are advised of enterprise requirements

plan and organise activities for waste disposal processes

work with others and in a team by using a team approach to maintain workplace appearance

use mathematical ideas and techniques to budgets associated with sales campaigns

establish diagnostic processes to resolve environmental issues

use the workplace technology related to promote products and services

Required knowledge

Knowledge of:

OHS requirements within the state/territory of operation

industry and enterprise standards and requirements regarding physical appearance of the workplace, dress and grooming

industry and enterprise standards regarding waste disposal processes

enterprise standards regarding promotion of services and products

environmental protection authority regulations and guidelines

advertising codes and requirements for ethical advertising practices

legal obligations and requirements

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of:

maintaining staff dress and grooming standards

maintaining the physical appearance of the workplace

implementing waste disposal processes

promoting business products and services.

Context of and specific resources for assessment

The underpinning knowledge and skills may be assessed on or off the job.

The assessment of practical skills must take place only after a period of supervised practice and repetitive experience. If workplace conditions are not available, assessment in simulated workplace conditions is acceptable.

The prescribed outcome must be able to be achieved without direct supervision.

The following should be made available:

a workplace or simulated workplace

enterprise or equivalent policy and procedures

enterprise stationery, forms/business documents

a qualified workplace assessor.

Method of assessment

Practical assessments:

address staff breaches of dress and grooming standards

complete Environmental Protection Authority (EPA) paperwork

maintain the physical appearance of the worksite

maintain enterprise dress and grooming standard

implement waste disposal processes

promote products and services provided by the business.

Guidance information for assessment

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Methods

Methods include:

written and verbal communication

Defined areas for specific tasks

Defined areas for specific tasks may include:

lunchrooms

work areas for specific tasks (e.g. paint, electrical, transmission and wheel alignment)

warehouse areas

office/administration areas

workshop bays

Waste

Waste may include:

materials

products

parts

consumables

Corrective actions

Corrective action to breaches of dress and grooming standards may include:

individual or group staff counselling, notices or memos

Standard clothing

Standard clothing may include:

overalls

shirts

jacket

trousers

work safety or waterproof footwear

ear plugs/muffs

safety goggles

other personal protection equipment

Information/documents

Information/documents may include:

enterprise operating procedures

product manufacturer/component supplier specifications

customer requirements

industry/workplace codes of practice

OHS requirements

OHS requirements may include:

state/territory industry OHS legislation

award provisions

Unit sector

Common

This unit contains employability skills.