Application
This unit describes the skills and knowledge required to apply effective cross cultural communication and negotiation skills, and to develop these skills in international education business contexts.
It applies to individuals who manage education programs and projects in organisations from one or more international education sectors (schools, English language training organisations, vocational education and training, higher education, postgraduate education).
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 Analyse own organisation’s international education practices using theoretical models of culture | 1.1 Define the key elements of culture and cultural diversity from a range of perspectives 1.2 Investigate and analyse interaction between the key elements of culture and cultural diversity 1.3 Apply theoretical models of culture and cultural diversity to an international education provider context and own organisational practices |
2 Evaluate cultural features of selected countries relevant to the business of education | 2.1 Describe significant events that have shaped the identity of selected countries 2.2 Research and profile key characteristics of education and training systems in selected countries 2.3 Analyse and describe broad cultural differences in learning behaviour in selected countries 2.4 Research and evaluate teaching styles, educational practices, and delivery and assessment methods, in selected countries 2.5 Compare and contrast distinguishing features of business practices in selected countries |
3 Develop cross cultural awareness strategies, and communication and negotiation skills in an international education setting | 3.1 Identify and communicate ways in which cultural norms in the workplace operate to regulate, repress, tolerate and celebrate diversity 3.2 Evaluate potential impact of improved cross 3.3 Apply formal and informal coaching and training strategies to improve organisational cross 3.4 Determine appropriate criteria and strategies to evaluate effectiveness of communication and negotiation in an international education setting |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.2, 2.2, 2.3, 2.4, 2.5, 3.1, 3.2, 3.3, 3.4 | Investigates, analyses and evaluates information from various sources to develop awareness of different cultural models, behaviours and systems |
Writing | 1.1-1.3, 2.1-2.5, 3.1-3.4 | Documents research findings using clear and comprehensible language and layout Prepares factual and informative documentation to suit purpose and audience |
Oral Communication | 3.1, 3.3 | Presents information using language and non-verbal features appropriate to audience |
Navigate the world of work | 1.3, 3.3, 3.4 | Works autonomously making high level decisions to achieve and improve organisational goals Develops and implements strategies to achieve organisational and regulatory requirements |
Interact with others | 3.1, 3.3 | Develops and implements communications strategies with internal and external persons to build effective working relationships |
Get the work done | 1.1, 1.2, 2.1-2.5, 3.2-3.4 | Develops plans to manage complex activities with strategic implications Systematically gathers and analyses all relevant information and evaluates options to inform decisions with the potential to affect organisational outcomes Use digital systems and tools to complete research |
Sectors
Workforce Development – Diversity