ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Investigate e-business opportunities

1.1 Undertake a competitive analysis to determine the likely impact new capabilities will have on industry sectors and competitors

1.2 Complete and assess value chain analysis to identify processes and relationships that may benefit from the adoption of ebusiness solutions

1.3 Identify threats and opportunities to ebusiness implementation and evaluate potential contributions to the business

1.4 Conduct resource analysis to identify cost and revenue implications in developing opportunities

1.5 Identify and evaluate legal and ethical issues relating to ebusiness opportunities

2 Evaluate e-business models

2.1 Identify and analyse businesstobusiness, businesstoconsumer, intraorganisational ebusiness applications and ebusiness models

2.2 Rank compatible ebusiness models in terms of their strengths and weaknesses, considering resourcing, technical and security requirements of each

2.3 Assess cost implications of implementation of ebusiness models

2.4 Determine an ebusiness model most appropriate in relation to business plan

3 Design an e-business

3.1 Formulate purpose, objectives and values for the ebusiness

3.2 Identify target market, and value chain structure in accordance with chosen ebusiness model

3.3 Identify and obtain technical needs and expertise required to implement ebusiness model

3.4 Investigate and develop plan to address culture change issues to manage transition to an ebusiness

4 Implement an e-business strategy

4.1 Develop policies and guidelines to support customers, supply chain and staff to ensure successful implementation

4.2 Monitor performance of business goals and adjust policies and procedures to respond to changing needs of customers, staff and supply chain

4.3 Review ebusiness systems and models, seeking feedback from users and personnel responsible for ebusiness implementation

4.4 Incorporate evaluation results and feedback to improve future ebusiness strategies

Skill

Performance

Criteria

Description

Reading

1.1-1.5, 2.1-2.4, 3.2-3.4, 4.1-4.4

Interprets a range of textual information to evaluate opportunities, possible exemplars and technical considerations

Writing

1.1-1.5, 2.1-2.4, 3.1-3.4, 4.1-4.4

Takes personal notes and develops workplace documentation that clarifies complex ideas using language and structure to suit context and audience

Oral Communication

3.3, 4.3

Articulates information clearly using language and tone appropriate to audience and environment

Uses active listening and questioning techniques to receive feedback and confirm understanding

Numeracy

1.4, 2.2, 2.3

Analyses numerical information to determine resources required for job

Navigate the world of work

1.1-1.5, 2.1-2.4, 3.1-3.4, 4.1-4.4

Develops and reviews organisational procedures to achieve broader workplace goals

Monitors adherence to organisational procedures and legislative requirements

Interact with others

3.3, 4.3

Selects and uses appropriate conventions and protocols when communicating with others in a range of work contexts

Get the work done

1.5, 2.1-2.4, 3.1-3.4, 4.1-4.4

Takes responsibility for developing and implementing organisational processes that comply with legislative requirements and achieve required outcomes

Systematically gathers and analyses all relevant information and evaluates options to solve problems or make decisions

Considers the effectiveness of a solution in terms of how well it met stated goals, and seeks to make improvements

Investigates new and innovative ideas as a means to continuously improve work practices and processes

Uses digital technologies and systems safely, legally and ethically to access, store and share information