ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Set up e-business solution

1.1 Identify legislative and organisational requirements in consultation with relevant personnel

1.2 Evaluate security issues and rank them for acceptable risk

1.3 Evaluate the costs and technology requirements associated with ebusiness solution in relation to organisational requirements

1.4 Confirm technology and standards required for implementation with relevant personnel

1.5 Prepare budget for implementation of solution

2 Implement e-business solution

2.1 Delegate responsibility for solution in accordance with organisational policy, procedures and structures

2.2 Develop procedures for solution in accordance with organisational and other business requirements

2.3 Provide training for implementation of solution in accordance with organisational requirements

2.4 Develop security procedures and protocols in accordance with organisational requirements

2.5 Maintain records relating to solution in accordance with legal, ethical and accounting requirements

3 Monitor and review e-business solution

3.1 Monitor outcomes and processes in accordance with implementation strategy and established performance monitoring and reporting requirements

3.2 Use business data and reports to compare plans, budgets, timelines and forecasts relating to actual performance

3.3 Obtain feedback from users and personnel responsible for implementation, and make recommendations to improve future ebusiness strategies

Skill

Performance

Criteria

Description

Learning

2.3

Provides training to extend relevant personnel’s understanding

Reading

1.2, 1.3, 1.5, 2.1, 3.1-3.3

Interprets a range of textual information to establish job requirements and implement solutions

Writing

1.1-1.5, 2.1-2.5, 3.1-3.3

Takes personal notes and develops workplace documentation that clarifies complex ideas using relevant language and structure appropriate to context and audience

Oral Communication

1.1, 1.4, 2.1, 2.3, 3.3

Articulates information clearly using language, syntax and tone appropriate to audience and environment

Uses active listening and questioning techniques to receive feedback and confirm understanding

Numeracy

1.3, 1.5, 3.2

Interprets numerical information to evaluate costs and prepare budgets and timelines

Navigate the world of work

1.1, 1.3, 1.4, 2.1-2.5, 3.1

Develops and reviews organisational procedures to achieve broader workplace goals

Monitors adherence to organisational procedures and legislative requirements

Interact with others

1.1, 1.4, 2.1, 2.3, 3.3

Selects and uses appropriate conventions and protocols when communicating with others in a range of work contexts

Get the work done

1.1-1.5, 2.1, 2.4, 3.1-3.3

Takes responsibility for developing, implementing and monitoring organisational processes to achieve required outcomes

Plans and implements tasks required to achieve organisational requirements

Systematically gathers and analyses all relevant information and evaluates options to solve problems or make decisions

Considers the effectiveness of a solution in terms of how well it met stated goals, and seeks to make improvements

Identifies digital systems, devices and applications with potential to meet current and/or future needs, including the need for data security