Application
This unit describes the skills and knowledge required to provide employment services to candidates that assist in the retention and management of candidates by the organisation.
It applies to individuals working in an assistant capacity in either a public or private employment services agency.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 Develop strategies for retention of candidates | 1.1 Analyse current candidate information 1.2 Identify candidate and legislative requirements 1.3 Identify a range of strategies to meet candidate and legislative requirements 1.4 Evaluate and assess products and services for candidates 1.5 Establish and implement methods of monitoring candidate retention |
2 Provide advice and support to candidates | 2.1 Provide services including résumé counselling and preparation 2.2 Provide career advice and counselling to candidates 2.3 Undertake candidate induction in accordance with client requirements, organisational policy and Work Health and Safety (WHS) compliance requirements 2.4 Provide advice and information on legislative industrial relations matters, WHS and employment issues to candidates |
3 Provide training solutions to candidates | 3.1 Identify and document candidates’ training needs, including WHS 3.2 Undertake research to identify suitable training programs available to address candidates’ identified training need 3.3 Provide advice to candidates on training options available 3.4 Provide relevant internal training to meet candidate requirements if required, in accordance with organisational policies and legislative requirements 3.5 Access relevant external training to meet candidates’ requirements if required, in accordance with organisational policies and legislative requirements 3.6 Review implementation of client training plan with client to ensure needs are met |
4 Develop strategies for ongoing management of candidates | 4.1 Establish monitoring strategies to determine issues in service delivery to candidates 4.2 Provide post placement support to candidates 4.3 Develop strategies to evaluate the effectiveness of the employment management services 4.4 Develop and document recommendations to improve management services 4.5 Modify and/or expand management services as appropriate to incorporate recommendations |
Evidence of Performance
Evidence of the ability to:
produce a written report about:
retention development strategies
training and support options for candidates in accordance with legislative and organisational requirements
communicate effectively with candidates for training, induction and professional development purposes
identify improvements for future management services.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
describe the key provisions of relevant legislation, regulations, standards and codes of practice that affect employment agencies
summarise important policies and procedures relevant to retaining and managing an organisation’s candidate base
describe the range of organisational products and services supplied to clients by employment agencies
identify and describe a range of training options and solutions for candidates
identify and describe a range of techniques used in training, coaching and mentoring candidates.
Assessment Conditions
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the workforce development – recruitment and employment services field of work and include access to:
office equipment and resources
examples of workplace documents used in employment services agencies.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1-1.4, 2.1, 2.3, 2.4, 3.1, 3.2, 3.4-3.6 | Interprets and analyses textual information including legislative requirements from a range of sources |
Writing | 3.1, 3.4, 4.3, 4.4 | Prepares concise notes based on information sourced during research Produces reports and other business communication for a range of contexts and audiences using relevant language, tone and structure |
Oral Communication | 2.1-2.4, 3.3, 3.4, 4.2 | Participates in a range of verbal exchanges using clear and detailed language and appropriate tone to provide information and training Asks questions and listens carefully to gather, interpret or evaluate information |
Navigate the world of work | 2.3, 2.4, 3.1, 3.4, 3.5 | Adheres to legal responsibilities and organisational policies and procedures relevant to own work Understands the nature and purpose of own role and associated responsibilities |
Interact with others | 2.1-2.4, 3.3, 3.4, 4.2 | Selects and uses appropriate conventions and protocols when communicating with candidates Participates in conversations relevant to role responding, explaining and supporting as required |
Get the work done | 1.1-1.5, 2.1, 2. 3, 3.1, 3.2, 4.1, 4.2 | Takes responsibility for planning and implementing tasks for efficient and effective outcomes Uses systematic, analytical processes to evaluate current practices and recommend improvements |
Sectors
Workforce Development – Recruitment and Employment Services