Application
This unit describes the skills and knowledge required to mentor others who may have language, literacy or numeracy (LLN) challenges in the workplace that are affecting their performance. The mentoring relationship is not necessarily to improve LLN outcomes, but focuses on improving job performance taking into account LLN skills of individuals and teams.
It applies to individuals who are not LLN specialists and have limited responsibilities for work colleagues, who provide assistance to those who may have LLN challenges such as trainees and apprentices, culturally diverse workers including migrants, refugees and/or Aboriginal people. These roles include mentors, buddies, coordinators, managers or supervisors.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Establish mentoring requirements and arrangements | 1.1 Gather information about the skill development needs and individual characteristics of the person to be mentored 1.2 Liaise effectively with relevant personnel to determine the expected outcomes of the mentoring relationship 1.3 Establish mentoring arrangements and develop agreed expectations and goals in consultation with the worker to be mentored 1.4 Determine a mentoring plan in consultation with relevant personnel and worker to be mentored |
2. Provide mentoring support | 2.1 Apply strategies for developing effective relationships with culturally diverse workers 2.2 Share personal experiences and knowledge with worker to assist in progress to agreed goals and development 2.3 Provide a supportive environment by using techniques that support LLN in the workplace |
3. Evaluate effectiveness of mentoring | 3.1 Make adjustments to the relationship to take into account needs of both mentor and individual 3.2 Seek feedback from worker and other relevant personnel to identify and implement improvements |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1, 3.2 | Organises, evaluates and interprets routine workplace documents to develop a clear understanding of job requirements |
Writing | 1.1, 1.3, 1.4, 3.2 | Documents planned mentoring approach using language and structure appropriate to audience and context |
Oral communication | 1.2-1.4, 3.2 | Presents ideas and seeks feedback from others using appropriate vocabulary and non-verbal features Participates in open discussions to elicit the views of others by asking questions and listening to responses |
Interact with others | 1.2-1.4, 2.1-2.3, 3.1 | Uses a range of strategies to establish and build strong working relationships with others Takes steps to vary content, structure, style, tone and vocabulary to suit the needs of others and to achieve a desired outcome Recognises how personal background can affect relationships with others Shares information with others to achieve results in immediate work context Seeks guidance to support those with specific needs in the workplace |
Get the work done | 1.1, 1.3, 1.4 | Gathers information, and plans, organises and implements the tasks required to assist those with LLN needs Makes decisions about LLN needs in consultation with others Uses evaluation and feedback from others to determine success of mentoring and decide whether improvements can be made |
Sectors
Management and Leadership - Frontline Management