ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Plan for offshore work

1.1 Review type of work to be conducted offshore and record roles, tasks and responsibilities of team members

1.2 Research cultural, linguistic and regulatory differences of offshore work site

1.3 Evaluate Australian and host country taxation law as it affects offshore work

1.4 Review and select options for employment contracts and remuneration arrangements

1.5 Develop selection procedures ensuring employee adaptability

1.6 Create team and individual work plans and timeframes

1.7 Ensure that necessary work permits, visas and immunisations are obtained and that travel and accommodation arrangements are made

1.8 Plan for required technologyand equipment for offshore team

2 Support expatriate staff to achieve goals

2.1 Arrange for the provision of cultural awareness training and orientation to new work site and living situation

2.2 Provide relevant organisational information and clarify performance expectations

2.3 Establish clear procedures for open and honest communication

2.4 Manage team dynamics and support team performance

2.5 Review individual and group performance and provide development opportunities

2.6 Assist in the management of conflict and address disputes and grievances

2.7 Recognise and reward contributions of team members

3 Arrange and evaluate repatriation

3.1 Support staff to plan for repatriation

3.2 Assign work roles and responsibilities to returning staff

3.3 Provide mentoring through transition following return to Australia

3.4 Evaluate effectiveness of management strategies and support for expatriated staff

Skill

Performance

Criteria

Description

Reading

1.1-1.4, 2.5, 3.4

Reviews, evaluates and applies content from a range of structurally complex texts to aid in managing expatriate staff

Writing

1.1-1.8, 2.1, 2.3, 2.5, 3.4

Produces a range of text types matching style of writing to purpose and audience

Oral Communication

2.1, 2.2, 2.4, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3

Conveys information using structure and language, appropriate to a specific audience

Employs listening and questioning techniques to clarify and confirm understanding

Numeracy

1.3, 1.4

Selects and interprets mathematical information embedded in familiar texts when dealing with remuneration arrangements

Navigate the world of work

1.1, 1.2, 1.3, 1.5, 2.3, 3.2

May reflect on designation of roles and responsibilities in order to achieve positive outcomes

Develops or modifies organisational policies and procedures to support organisational goals and to ensure compliance with legislative requirements

Develops and maintains knowledge of cultural, linguistic and regulatory requirements relevant to current role in order to provide assistance to staff

Interact with others

2.1, 2.3-2.7, 3.1-3.3

Selects and implements appropriate communication protocols to liaise with staff members in a range of work contexts

Adapts personal communication style to build a positive working relationship and show respect for the opinions, values and particular needs of others

Collaborates with others to provide information, feedback and support, avoiding behaviours that are not conducive to a productive environment

Manages conflict in the workplace by recognising contributing factors and implementing appropriate conflict resolution strategies

Get the work done

1.1, 1.2, 1.4-1.8, 2.2, 2.4-2.7, 3.1, 3.4

Plans and organises complex tasks to ensure that that the repatriation process progresses according to requirements, ensuring that all parties are kept informed

Monitors progress of plans and schedules and reviews and changes them to meet new demands and priorities

Makes critical decisions in complex situations, taking a range of variables into consideration and interacting with others as required

Evaluates and analyses results of decisions to identify opportunities for improvement