Application
This unit describes the skills and knowledge required to receive and distribute incoming mail, and to collect and despatch outgoing mail.
It applies to individuals who perform a range of routine tasks in the workplace, using a limited range of practical skills and knowledge of mail handling under direct supervision or with limited individual responsibility.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 Receive and distribute incoming mail | 1.1 Ensure incoming mail is checked and registered in accordance with organisational policies and procedures 1.2 Identify titles and locations of company personnel and departments 1.3 Identify and distribute urgent and confidential mail in accordance with organisational requirements 1.4 Sort and deliver mail to nominated person/location in accordance with organisational requirements 1.5 Record and/or report damaged, suspicious or missing items and take appropriate action in accordance with organisational policies and procedures |
2 Collect and despatch outgoing mail | 2.1 Collect, check and sort outgoing mail to ensure all items are correctly prepared for despatch in accordance with organisational policies and procedures 2.2 Record and process outgoing mail for despatch in accordance with organisational requirements 2.3 Despatch mail to meet designated timelines |
3 Organise urgent and same day deliveries | 3.1 Evaluate delivery options and select best option 3.2 Prepare items for urgent delivery in accordance with organisational requirements and carrier specifications 3.3 Organise lodgement or pick-up of emergency deliveries and follow up if necessary |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1-1.5, 2.1, 2.2, 3.2, 3.3 | Recognises and interprets textual information to complete tasks according to organisational requirements |
Writing | 1.5, 2.2, 3.2, 3.3 | Records simple and routine information using an established format and workplace-specific vocabulary |
Oral Communication | 1.4, 1.5, 3.3 | Uses questions to clarify and confirm instructions, listens to directions and clearly articulates requirements |
Numeracy | 1.5, 2.1-2.3, 3.2, 3.3 | Recognises basic mathematical data to verify weight, addresses and registered numbers Performs basic calculations needed to estimate time for a variety of mail despatches |
Navigate the world of work | 1.1, 1.3-1.5, 2.1, 2.2, 3.2 | Recognises organisational expectations and follows explicit protocols, policies and procedures |
Interact with others | 1.4, 1.5 | Identifies and responds effectively to information associated with job role using appropriate language Follows accepted communication practices and protocols in performance of tasks |
Get the work done | 1.2-1.5, 2.1-2.3, 3.1-3.3 | Follows clear instructions within defined level of responsibility Makes low-impact decisions around clearly defined tasks Responds to predictable routine problems and implements standard procedures or logical solutions Uses organisational systems to enter and retrieve data |
Sectors
Knowledge Management – Information Management