Application
This unit describes the skills and knowledge required to gather, organise and apply workplace information in the context of an organisation’s work processes and knowledge management systems.
It applies to individuals who perform a defined range of skilled operations in various work contexts. They may exercise discretion and judgement using appropriate knowledge of information management to provide technical advice and support to a team.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 Collect and assess information | 1.1 Access product and service information 1.2 Ensure methods of collecting information 1.3 Assess information for clarity, accuracy, currency and relevance to intended tasks 1.4 Use interpersonal skills |
2 Organise information | 2.1 Organise information in a format 2.2 Use appropriate 2.3 Collate information and materials and communicate to relevant 2.4 Identify difficulties organising and accessing information and solve collaboratively with individuals and team members 2.5 Update and store information in accordance with organisational requirements and systems |
3 Review information needs | 3.1 Actively seek feedback 3.2 Review the contribution of information to decision making and implement appropriate modifications to collection processes 3.3 Identify future information needs and incorporate modifications to collection processes 3.4 Document future information needs and incorporate in modifications to reporting processes |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1-1.3, 2.1-2.3, 2.5, 3.2 | Recognises and assesses textual information to complete tasks according to requirements |
Writing | 2.1, 2.2, 2.3, 2.5, 3.1, 3.4 | Completes workplace records, forms and documentation accurately using correct format, accurate spelling and grammar and terminology specific to requirements |
Oral Communication | 1.4, 2.3, 2.4, 3.1 | Elicits the view and opinions of others and obtains information by listening and questioning Participates in a verbal exchange of ideas/solutions using clear language to contribute information and convey issues |
Navigate the world of work | 1.1, 2.1, 2.5 | Understands rights and responsibilities and complies with explicit policies and procedures and legal and regulatory requirements |
Interact with others | 1.4, 2.3, 2.4, 3.1 | Identifies and follows accepted communication practices and protocols Complies with work instructions and contributes to work group discussions using accepted conventions |
Get the work done | 1.1, 1.2, 2.1, 2.2, 2.4, 3.2, 3.3 | Plans and implements routine tasks and workload making decisions about sequencing and timing Makes low impact decisions within familiar situations, based on a range of predefined or routine solutions, and evaluates the effectiveness of the outcome Uses digital technology to access and record information and to communicate with others |
Sectors
Knowledge Management – Information Management