Application
This unit describes the skills and knowledge required to access a knowledge management system, use monitoring and review processes to provide feedback and improve own work practices using the system.
This includes a whole range of strategies, methods, activities and techniques used formally and informally by individuals and the organisation (as formalised in a knowledge management system) to identify, collect, organise, store, retrieve, analyse, share and apply knowledge to the work of the organisation.
It applies to individuals who apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of knowledge management to assist in increasing productivity, to improve quality or to recognise the benefits to the organisation through the improved use of knowledge.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 Access and use knowledge management system | 1.1 Access knowledge management system to assist with specific tasks, in line with system procedures 1.2 Administer system, in line with legislative, regulatory and organisational procedures |
2 Input to knowledge management system | 2.1 Gather, analyse and prepare inputs for contribution to system, in line with procedures 2.2 Check inputs for clarity, accuracy, currency and relevance 2.3 Make inputs to system, in line with procedures 2.4 Analyse requirements of the system and ensure suggestions for improvements are provided to relevant personnel |
3 Review and improve work practices | 3.1 Provide feedback about clarity, accuracy, currency and relevance of system’s output to relevant personnel 3.2 Document learning resulting from use of the system 3.3 Improve work practices as a result of learning from use of the system |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Learning | 3.2, 3.3 | Builds on knowledge and experience from the use and review of using the knowledge management system, and applies knowledge to improve work practices |
Reading | 1.1, 1.2, 2.1, 2.2, 2.4, 3.2 | Comprehends textual information, incorporating ideas and concepts from a range of sources, and checks for accuracy and relevance |
Writing | 1.2, 2.3, 2.4, 3.1, 3.2 | Documents information analysis and emphasises key outcomes using vocabulary and structure appropriate to audience |
Oral Communication | 2.4, 3.1 | Expresses own observations and opinions using clear and specific language to relevant personnel Elicits views and information from others and obtains information by listening and questioning |
Navigate the world of work | 1.1, 1.2, 2.1, 2.3, 3.3 | Understands rights and responsibilities, and complies with explicit procedures in the workplace |
Interact with others | 2.4, 3.1 | Identifies and takes steps to follow accepted communication practices and protocols when providing feedback |
Get the work done | 1.1, 1.2, 2.1, 2.4, 3.3 | Plans and implements routine tasks and workload making limited decisions on sequencing, timing and collaboration Uses basic functions of digital technology tools to read, record, search and input required information Uses analytical processes to review and evaluate the effectiveness of workplace systems and suggest improvements |
Sectors
Knowledge Management – Information Management