Application
This unit describes the skills and knowledge required to determine, order and receive orders for information resources according to organisational acquisition procedures.
It applies to individuals undertaking straightforward administrative and organisational functions in a library or information services context, generally under supervision, within established procedures.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 Determine ordering requirements | 1.1 Search for and verify bibliographic details for requested information resources within required timeframes 1.2 Check availability and estimated cost of requested information resources 1.3 Select suppliers according to organisational guidelines 1.4 Check supplier performance to inform selection, and report performance problems to appropriate colleagues |
2 Order information resources | 2.1 Create and despatch order records according to organisational procedures 2.2 Prioritise urgent orders and action to expedite receipt 2.3 Check progress of orders and take appropriate follow 2.4 Update records of ordered material to reflect changes in availability or price according to organisational procedure 2.5 Refer problems with processing orders to appropriate personnel as required |
3 Receive information resources | 3.1 Accept materials and complete checking processes against invoice and order details 3.2 Process invoices for payment or raise queries with suppliers 3.3 Follow organisational procedures when making claims to suppliers for missing, damaged or incorrect material 3.4 Record details of material received according to organisational procedures 3.5 Complete physical processing tasks for received items as required 3.6 Sort received items in priority order ready for cataloguing 3.7 Update relevant records and note irregularities |
Evidence of Performance
Evidence of the ability to:
accurately process orders for information resources
apply knowledge of bibliographic and catalogue record components to determine order requirements
process multiple orders for different types of resources
work within realistic industry time constraints.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
explain how to interpret organisational procedures, including systems for determining availability of resources
describe a range of available print and electronic information resources
describe typical ordering processes and systems used by information services providers.
Assessment Conditions
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the Library – Information Services field of work and include access to:
use of industry-current ordering systems and databases
access to relevant policies and procedures documents, including:
automated resource ordering systems
special purpose tools, equipment, materials
relevant industry software packages.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1-1.4, 2.1-2.4, 3.1, 3.3, 3.4, 3.6, 3.7 | Identifies and interprets relevant information and ideas within familiar contexts such as the checking process and interpreting order information |
Writing | 1.1, 1.3, 2.1-2.4, 3.1-3.4, 3.7 | Conveys intended meaning on familiar topics for a limited range of purposes and audiences, such as completing order information and corresponding with colleagues and suppliers |
Oral Communication | 1.4, 2.3, 2.5, 3.2, 3.3 | Interacts effectively in verbal exchanges, using active listening and questioning to convey and clarify information |
Numeracy | 1.2, 2.1, 2.4, 3.1-3.4, 3.7 | Performs basic mathematical calculations to interpret orders and invoices and other numeric data |
Navigate the world of work | 1.1, 1.3, 1.4, 2.1, 2.4, 3.3, 3.4 | Understands roles and responsibilities and follows workplace procedures Seeks clarification or assistance when required Completes work activities in a timely fashion |
Interact with others | 1.4, 2.3, 2.5, 3.2, 3.3 | Uses a limited range of accepted practices for communicating in a work environment |
Get the work done | 1.1, 1.4, 2.2, 2.3, 2.5, 3.2, 3.5-3.7 | Plans and implements routine tasks and workload making limited decisions on sequencing and timing Makes low-impact decisions around immediate, clearly defined tasks Automatically implements standard procedures for routine decisions in response to familiar problems Uses digital technology for basic reading, recording and searching information, and for communications following routine procedures |
Sectors
Library – Information Services