Application
This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology.
It applies to individuals who apply a broad range of competencies in various medical administration contexts. They may exercise discretion and judgment using appropriate knowledge to provide technical advice and support to a team.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Respond appropriately to instructions which contain medical terminology | 1.1 Receive, interpret and document written and oral instructions using medical terminology 1.2 Use checklists where appropriate 1.3 Interpret abbreviations for specialised medical terminology 1.4 Interpret and adhere to the policies and procedures of the workplace 1.5 Seek clarification when necessary |
2. Carry out routine tasks | 2.1 Use medical terminology correctly in the completion of routine tasks 2.2 Seek assistance from supervisor or experienced staff member as required |
3. Use appropriate medical terminology in oral and written communication | 3.1 Use appropriate medical terminology as directed, in oral communication with patients, fellow workers and health professionals 3.2 Use appropriate medical terminology as directed, in written communication with patients, fellow workers and health professionals 3.3 Present written communication to a designated person for verification if required 3.4 Spell and pronounce medical terminology correctly |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1-1.4, 3.2, 3.4 | Interprets technical language within various texts Determines how content can be used appropriately in the workplace |
Writing | 1.1, 1.2, 1.5, 2.1, 3.2, 3.3, 3.4 | Uses clear, specific and industry related terminology to complete and update workplace documentation |
Oral Communication | 1.5, 2.1, 2.2, 3.1, 3.2, 3.4 | Pronounces complex and specific words correctly and uses them in the correct context Seeks the view and opinions of others by listening and questioning |
Navigate the world of work | 1.4 | Understands and operates within organisational procedures and policies |
Interact with others | 1.1, 1.5, 2.2, 3.1-3.3 | Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role |
Get the work done | 1.1, 1.2 | Plans a range of routine tasks, accepting goals and aiming to achieve them efficiently |
Sectors
Administration – Medical Services Administration