ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Model high standards of management performance and behaviour

1.1 Ensure management performance and behaviour meets the organisation’s requirements

1.2 Ensure management performance and behaviour serves as a positive role model for others

1.3 Develop and implement performance plans in accordance with organisation’s goals and objectives

1.4 Establish and use key performance indicators to meet organisation’s goals and objectives

2. Enhance organisation’s image

2.1 Use organisation’s standards and values in conducting business

2.2 Question, through established communication channels, standards and values considered to be damaging to the organisation

2.3 Ensure personal performance contributes to developing an organisation which has integrity and credibility

3. Make informed decisions

3.1 Gather and organise information relevant to the issue/s under consideration

3.2 Facilitate individual’s and team’s active participation in decision-making processes

3.3 Examine options and assess associated risks to determine preferred course/s of action

3.4 Ensure decisions are timely and communicate them clearly to individuals and teams

3.5 Prepare plans to implement decisions and ensure they are agreed by relevant individuals and teams

3.6 Use feedback processes effectively to monitor the implementation and impact of decisions

Skill

Performance Criteria

Description

Reading

1.1, 1.3, 1.4, 2.1, 3.1, 3.3, 3.5, 3.6

Gathers, interprets and analyses text relating to organisational goals, standards and values to aid planning and decision making

Writing

1.3, 1.4, 3.1, 3.3, 3.5, 3.6

Records and reports key information related to the organisational goals, standards and objectives

Researches, plans and prepares documentation for relevant stakeholders

Oral Communication

1.2, 1.3, 2.2, 2.3, 3.2, 3.4, 3.5, 3.6

Uses appropriate structure and language when developing performance plans, or when seeking and providing information about organisational goals and objectives

Numeracy

1.4

Identifies and comprehends mathematical information in familiar texts to establish key performance indicators

Navigate the world of work

1.1, 1.2, 1.3, 1.4, 2.1, 2.3

Understands how own role meshes with others and contributes to broader work goals

Monitors adherence to organisational policies and procedures and considers own role in terms of its contribution to broader goals of the work environment

Interact with others

1.2, 1.3, 2.2, 2.3, 3.2, 3.4, 3.5, 3.6

Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective outcomes

Recognises the importance of taking audience, purpose and contextual factors into account when making decisions about what to communicate with whom, why and how

Get the work done

1.1, 1.3, 1.4, 3.1, 3.2, 3.3, 3.4, 3.5, 3.6

Develops plans to manage relatively complex, non-routine tasks with an awareness of how they contribute to longer term operational and strategic goals

Uses systematic, analytical processes in complex, non-routine situations, setting goals, gathering relevant information and identifying and evaluating options against agreed criteria

Evaluates effectiveness of decisions in terms of how well they meet stated goals

Organisation’s standards and values must be identified by considering:

explicitly stated values

values that are implied by the way the organisation conducts its business.