ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Assist in determining human resource requirements

1.1 Analyse work breakdown structure to determine human resource requirements

1.2 Prepare a skills analysis of project personnel against project task requirements

1.3 Assist in assigning responsibilities for achieving project deliverables

2. Contribute to establishing and maintaining productive team relationships

2.1 Actively seek views and opinions of team members during task planning and implementation

2.2 Promote cooperation and effective activities, goals and relationships within team

2.3 Communicate with others using styles and methods appropriate to organisational standards, group expectations and desired outcomes

2.4 Communicate information and ideas to others in a logical, concise and understandable manner

2.5 Regularly seek feedback on nature and quality of work relationships, and use feedback as basis for own improvement and development

3. Assist with human resource monitoring

3.1 Monitor work of project personnel against assigned roles and responsibilities within delegated authority levels

3.2 Monitor and control actual effort against project plan

3.3 Review skill levels against allocated tasks and recommend solutions, where required, to others

3.4 Advise others within delegated authority when assigned responsibilities are not met by project personnel

3.5 Undertake work in a multi-disciplinary environment according to established human resource management practices, plans, guidelines and procedures

3.6 Resolve conflict within delegated authority according to agreed dispute-resolution processes

3.7 Assist in offering human resource development opportunities to individuals with skill gaps

4. Contribute to evaluating human resource practices

4.1 Contribute to assessing effectiveness of project human resources management

4.2 Document lessons learned to support continuous improvement processes

Skill

Performance Criteria

Description

Learning

2.5

Actively seeks feedback from others as a strategy to improve own skills or knowledge

Reading

1.1-1.3, 3.2, 3.3, 3.5

Identifies and interprets information from organisational documentation

Writing

1.2, 2.3, 2.4, 3.4, 4.1, 4.2

Develops a range of documents using structure and vocabulary appropriate to audience, context and purpose

Oral Communication

2.1-2.5, 3.3, 3.4, 3.6, 3.7

Participates in a range of verbal exchanges using clear language and appropriate non-verbal features to provide and seek information

Uses active listening and questioning techniques to elicit views and opinions of others

Navigate the world of work

1.3, 3.4

Understands responsibilities associated with own role

Interact with others

2.1-2.5, 3.3, 3.4, 3.6, 3.7

Uses accepted communication practices and protocols when sharing or providing information

Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group interaction

Uses a range of strategies to facilitate solutions to conflicts

Get the work done

1.3, 3.1-3.3, 3.5, 3.6, 4.1

Plans and implements required tasks, monitors actions against requirements, and adjusts plans and resources to cope with contingencies

Reflects on outcomes to identify opportunities for future improvement