ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan human resources relevant to projects

1.1 Determine resource requirements for individual tasks to determine required project personnel levels and competencies

1.2 Establish project organisation and structure to align individual and group competencies with project tasks

1.3 Allocate personnel to the project to meet planned work outputs throughout project timeline

1.4 Apply human resources management (HRM) methods, techniques and tools to support engagement and performance of personnel

2. Implement project personnel training and development

2.1 Negotiate, define and communicate clear project role descriptions

2.2 Identify, plan and implement ongoing development and training of project team members to support personnel and project performance

2.3 Measure individuals' performance against agreed criteria and initiate actions to overcome shortfalls in performance

3. Lead project team

3.1 Implement processes and take action to improve individual performance and overall project effectiveness

3.2 Monitor and report, for remedial action, internal and external influences on individual and project team performance and morale

3.3 Implement procedures for interpersonal communication, counselling, and conflict resolution to maintain a positive work environment

3.4 Identify and manage inter-project and intra-project resource conflict to minimise impact on achievement of project objectives

4. Finalise human resource activities related to projects

4.1 Disband project team according to organisational policies and procedures

4.2 Identify and document human resource issues and recommended improvements

Skill

Performance Criteria

Description

Reading

1.1, 1.2, 2.3, 3.3, 4.1

Interprets textual information obtained from a range of sources and determines how content may be applied to requirements

Writing

1.1-1.3, 2.1-2.3, 3.1, 3.2, 4.2

Develops plans, role descriptions and reports using clear, specific and industry-related terminology, appropriate structures and conventions

Documents personnel requirements, results of performance measurements and improvement recommendations

Oral Communication

1.3, 1.4, 2.1, 3.1, 3.3, 3.4

Participates in verbal exchanges using clear language and appropriate non-verbal features

Uses active listening and questioning to elicit views and opinions of others and confirm understanding

Numeracy

1.1, 2.3, 3.4

Uses mathematical formulae to calculate resources against project requirements and to measure work output against predetermined criteria

Navigate the world of work

3.3, 4.1

Understands and adheres to organisational policies and procedures

Interact with others

1.3, 1.4, 2.1, 2.3, 3.1, 3.3, 3.4

Collaborates with co-workers to negotiate and facilitate shared understanding of individual roles and group objectives

Manages workplace conflict by recognising contributing factors and implementing resolution strategies

Get the work done

1.1-1.4, 2.2, 2.3, 3.1, 3.2, 3.4, 4.2

Develops plans to identify project responsibilities and needs, and allocate project personnel, with an awareness of how this contributes to overall project goals

Uses analytical skills to review performance and decide on actions needed

Reflects on how variables impact outcomes to gain insights into concepts that may be adapted in future situations