Application
This unit describes the skills and knowledge required to manage the attainment of program benefits. It includes the performance criteria required to demonstrate competency in ensuring that benefits are realised when and as expected.
A program is defined as a set of interrelated projects, each of which has a project manager. 'Multiple projects', or 'a program of projects', refers to a number of related projects managed by the same person as a program to achieve organisational objective/s.
It applies to individuals who are program managers and those managing a suite of projects (a program). They operate within assigned authority levels, are responsible for their own performance and sometimes the performance of others.
Individuals in this role may be operating within an organisation, a business or working as a consultant.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Identify benefits and trade-offs | 1.1 Define and communicate expected short- and long-term benefits and trade-offs with pertinent stakeholders 1.2 Monitor and evaluate internal and external program contexts for circumstances that may require changes to the expected benefits 1.3 Periodically review expected benefits and trade-offs and confirm or update |
2. Shape and sustain benefits delivery approach | 2.1 Define and agree benefits measurement approach with pertinent stakeholders 2.2 Devise and agree benefits delivery approach with pertinent stakeholders 2.3 Assign and have accepted ownership of benefits delivery 2.4 Periodically review, confirm and update benefits measurement approach and benefits delivery approach |
3. Evaluate attainment of expected benefits | 3.1 Assess deliverables from constituent projects in accordance with the benefits measurement approach 3.2 Measure and report progress toward delivery of expected benefits with pertinent stakeholders 3.3 Address variances in delivery of expected benefits |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.2, 1.3, 2.4, 3.1 | Applies appropriate strategies to construct meaning from complex texts |
Writing | 1.1, 1.2, 1.3, 2.1, 2.2, 2.3, 2.4, 3.1, 3.2 | Prepares documentation to confirm and report on defined benefits and reviews using appropriate format, vocabulary and structure |
Oral Communication | 1.1, 1.3, 2.1, 2.2, 2.3, 2.4, 3.2 | Participates in a range of verbal exchanges using language and features appropriate to audience Uses active listening and questioning techniques to confirm understanding |
Numeracy | 3.1, 3.2 | Calculates, compares and contrasts outcomes against targets using appropriate mathematical formulae |
Interact with others | 1.1, 1.3, 2.1, 2.2, 2.3 | Selects and uses appropriate conventions and protocols when communicating with relevant stakeholders to share information |
Get the work done | 1.1, 1.2, 1.3, 2.3, 2.4, 3.1, 3.2, 3.3 | Develops flexible plans for complex, high impact activities with strategic implications that involve a diverse range of stakeholders with potentially competing demands Sequences and schedules complex activities, monitors implementation and evaluates results |
Sectors
Management and Leadership – Project Management