ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Implement demand driven supply chain management strategy

1.1 Assign responsibility for supply chain management within the organisation in accordance with supply chain management strategy

1.2 Access and organise technology and software for implementation of the supply chain management system within the requirements of the strategy and budgetary allocation

1.3 Design policies and procedures to guide business relations and operations in accordance with organisation strategy

1.4 Design or re-design supporting business processes to assist in implementing organisation strategy

1.5 Provide support to staff, customers and supply chain to assist in implementation of the organisation’s supply chain management strategy

2. Manage supply chain

2.1 Manage communication and information exchange with strategic partners and suppliers in accordance with the supply chain management strategy

2.2 Facilitate and collaborate with supply chain organisations to determine demand at each level of the supply chain in accordance with the supply chain management strategy

2.3 Manage sales and payments in accordance with supply chain and risk management strategies, and legal and ethical requirements

2.4 Implement actions to build trust and foster a supply chain culture in accordance with the supply chain management strategy

2.5 Identify opportunities to adjust policies and procedures to respond to the changing needs of customers, supply chain and the organisation

3. Evaluate and improve supply chain effectiveness

3.1 Monitor demand chain management and supply chain management in accordance with the supply chain management strategy

3.2 Review and identify improvements in the effectiveness of the supply chain with each level of the supply chain, including staff and customers

3.3 Compare business data and reports of outcomes, budgets, timelines and forecasts to actual performance

3.4 Review technology performance and make recommendations for improvements to hardware, software and/or their use in accordance with strategy and budget

3.5 Use feedback and evaluation results to plan and improve future supply chain management strategies

Skill

Performance

Criteria

Description

Reading

1.1-1.5, 2.1-2.5, 3.1, 3.3-3.5

Gathers and analyses textual information from a range of sources and identifies relevant and key information to assist in the supply chain management process

Writing

1.1, 1.3-1.5, 3.2, 3.4, 3.5

Designs, develops and revises strategic documents appropriate to audience and context

Oral Communication

1.1, 1.5, 2.2, 3.2

Uses clear language and appropriate features to provide information to a variety of individuals

Uses active listening and questioning techniques to convey and clarify information

Numeracy

1.2, 2.3, 3.3

Analyses and compares financial information to assist in managing, evaluating and improving the supply chain

Navigate the world of work

1.1, 1.3, 2.1, 2.2, 2.3, 2.5, 3.1, 3.4

Contributes to organisation's strategic directions by developing and revising organisational policies and procedures

Complies with all legal requirements relevant to own responsibilities and considers the implications of these when negotiating, planning and undertaking work

Interact with others

1.1, 1.5, 2.1, 2.2, 2.4, 3.2

Actively identifies the requirements of important communication exchanges, selecting appropriate channels, format, tone and content to suit purpose and audience

Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group interaction

Get the work done

1.1, 1.2, 2.1, 2.3-2.5, 3.1, 3.2-3.5

Develops plans to manage complex supply chain activities, with an awareness of how they contribute to strategic goals

Makes a range of critical and non-critical decisions in relatively complex situations, taking a range of factors into account

Monitors outcomes of decisions, considering results from a range of perspectives, and identifying key concepts and principles that may be adaptable to future situations

Actively identifies digital systems, devices and applications with potential to meet current or future needs