ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan and complete own work schedule

1.1 Prepare workgroup plans which reflect consideration of resources, client needs and workgroup targets

1.2 Analyse and incorporate work objectives and priorities into personal schedules and responsibilities

1.3 Identify factors affecting the achievement of work objectives and establish contingencies and incorporate them into work plans

1.4 Efficiently and effectively use business technology to manage and monitor planning completion and scheduling of tasks

2. Monitor own work performance

2.1 Identify and analyse personal performance through self-assessment and feedback from others on the achievement of work objectives

2.2 Seek and evaluate feedback on performance from colleagues and clients in the context of individual and group requirements

2.3 Routinely identify and report on variations in the quality of service and performance in accordance with organisational requirements

3. Co-ordinate professional development

3.1 Assess personal knowledge and skills against organisational benchmarks to determine development needs and priorities

3.2 Research and identify sources and plan for opportunities for improvement in consultation with colleagues

3.3 Use feedback to identify and develop ways to improve competence within available opportunities

3.4 Identify, access and complete professional development activities to assist career development

3.5 Store and maintain records and documents relating to achievements and assessments in accordance with organisational requirements

Skill

Performance

Criteria

Description

Learning

3.1, 3.2, 3.3, 3.4

Develops strategies to reflect on own performance, obtain feedback, and plan and source professional development opportunities

Reading

1.2, 2.1, 2.3, 3.1, 3.5

Recognises and interprets textual information from relevant sources to understand organisation’s policies and practices

Writing

1.1, 1.3, 2.2, 2.3, 3.2, 3.5

Prepares written reports and workplace documentation that communicate complex information clearly and effectively

Oral Communication

2.2, 2.3, 3.2

Provides or seeks information using language suitable to audience and context

Employs listening and questioning techniques to confirm understanding

Numeracy

1.1, 1.2, 1.3

Interprets numerical information related to budgets and timeframes

Navigate the world of work

1.2, 2.1, 2.3, 3.1, 3.5

Identifies and understands roles and responsibilities in relation to organisational objectives, policies and procedures

Interact with others

2.2, 2.3, 3.2

Selects and uses appropriate practices when communicating with internal and external stakeholders to seek or share information

Establishes and builds rapport and relationships with others to foster a culture of trust and honesty in communications

Get the work done

1.1-1.4, 2.3, 3.1, 3.2, 3.4, 3.5

Plans, organises and implements tasks to meet organisational requirements

Systematically gathers and analyses information and evaluates options in order to anticipate potential problems and develop contingency plans

Uses the main features and functions of digital technologies and tools to complete work tasks efficiently and effectively