Application
This unit describes the skills and knowledge required to comply with government contractual requirements relating to the delivery of employment services and monitor contractual compliance.
This unit applies to individuals in employment services roles, working according to established procedures and systems.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand Standards and industry codes of practice.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements define the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Identify key requirements of government contract | 1.1 Review contractual information and identify service provider’s contractual responsibilities 1.2 Identify key contractual compliance requirements in job role 1.3 Determine and organise activities in accordance with contract |
2. Comply with contractual requirements | 2.1 Meet contractual requirements relevant to job role and apply organisation policies and procedures 2.2 Complete and maintain accurate documents and records to meet organisation requirements 2.3 Monitor client outcomes against contractual performance requirements 2.4 Report potential and actual non-compliance issues to management |
3. Monitor and improve contractual compliance | 3.1 Use monitoring mechanisms and tools to evaluate compliance with government contract 3.2 Monitor own performance against contractual compliance in job role 3.3 Identify and rectify any potential or actual non-compliance in own job role 3.4 Identify and document areas for improvement in contractual compliance and report to management |
Evidence of Performance
The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:
identified and complied with contractual requirements within scope of own job role in the provision of employment services to at least 5 different clients, where at least 3 of those clients present with multiple barriers to employment
monitored and reported on contractual compliance for at least 1 workplace.
Evidence of Knowledge
The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:
legal and ethical considerations (national, state/territory) for delivering contracted employment services, and how these are applied in organisations:
codes of practice
privacy, confidentiality and disclosure
policy frameworks
records management
rights and responsibilities of workers, employers and clients
specific legislation, relevant deeds and their application to employment services contracting, including:
Social Security Act 1991
role as delegate of the Commonwealth
work role boundaries – responsibilities and limitations
work health and safety
role of the purchaser in contracted services
roles and needs of key stakeholders involved in employment services and contract management and delivery
current and emerging issues in the employment services sector
types of contractual requirements including:
types of contracted services/business streams
service delivery methods and standards
standards for documentation, record-keeping and management of information
performance requirements (quantitative and qualitative), performance milestones
performance analysis methods, including audit processes
codes of practice
duty of care provisions
conflicts of interest
fees, payment processes and schedules; payable and non-payable outcomes
fraud prevention measures
contract dispute processes
penalties and implications of non-compliance with contractual requirements
services to priority client groups
ramifications of non-compliance
monitoring tools and mechanisms for contractual compliance.
Assessment Conditions
Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:
use of suitable facilities, equipment and resources, including
organisation policies and procedures
contracts for employment services
modelling of industry operating conditions, including scenarios that involve problem-solving.
Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.
Foundation Skills
The Foundation Skills describe those required skills (language, literacy, numeracy and employment skills) that are essential to performance.
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.