Application
This unit describes the knowledge and skills required to manage all aspects of tenancy rent and rental arrears.
This unit applies to work in a social housing context. Workers are required to exercise judgement and sensitivity when working with clients within clearly defined processes and procedures.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Elements and Performance Criteria
PERFORMANCE CRITERIA | |||
Elements define the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. | ||
| 1.1 Calculate rents and other charges using organisation procedures and appropriate computer information systems 1.2 Conduct rent reviews using organisation procedures and fulfilling legal requirements 1.3 Discuss rent calculations and rent reviews with tenants and other relevant parties 1.4 Document actions in accordance with role and organisation requirements | ||
2. Manage arrears and tenant debt procedures | 2.1 Reconcile and prioritise accounts taking into consideration all pending adjustments 2.2 Apply early intervention strategies to maximise sustainability of tenancies prior to consideration of any termination procedures 2.3 Complete arrears and/or tenant debt reports which provide sufficient information to support further action 2.4 Review and manage systems generated arrears and/or debt communication to tenant | ||
3. Review client payment history and initiate recovery action | 3.1 Access and review rental account and tenant charge systems to gather information on client payment history 3.2 Carry out recovery actions on accounts in arrears according to organisation requirements. 3.3 Provide referrals to credit counselling if required 3.4 Monitor client offers to repay arrears and or debts | ||
Foundation Skills
The Foundation Skills describe those required skills (employability skills, language, literacy and numeracy) that are essential to performance. |
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency. |