1

Set up equipment and trolleys.

1.1

Equipment required for servicing rooms is selected and prepared according to enterprise procedures.

1.2

Supplies required for cleaning trolleys are identified and selected or ordered in sufficient quantities according to enterprise procedures.

1.3

Trolleys are safely loaded with adequate supplies according to enterprise procedures.

2

Access rooms for servicing.

2.1

Rooms requiring service are identified from information supplied to cleaning staff.

2.2

Rooms are accessed according to enterprise client service and security procedures.

2.3

Rooms are accessed in the correct order and with minimum disruption to guests or residents.

3

Check rooms.

3.1

Guest or resident items left in vacated rooms are collected and stored according to enterprise procedures.

3.2

Rooms are checked for defects and damages which are recorded and reported according to enterprise procedures.

3.3

Pests are identified promptly and action is taken according to safety and enterprise procedures.

3.4

Unusual or suspicious items or occurrences are reported promptly according to enterprise procedures.

4

Make up beds.

4.1

Beds and mattresses are stripped and pillows and linen checked for stains and damage.

4.2

Bed linen is replaced according to enterprise standards and procedures.

5

Clean rooms.

5.1

Furniture, fixtures and fittings are cleaned according to enterprise procedures and safety and hygiene guidelines.

5.2

Room supplies are checked and replenished or replaced according to enterprise standards.

5.3

Trolleys and equipment are cleaned and stored after useaccording to enterprise standards.

Required skills

interpersonal skills to relate to people from a range of backgrounds

language, literacy and numeracy skills to:

communicate clearly and concisely verbally and in writing

listen to directions and instructions

perform mathematical calculations required for calculating quantities, and mixing chemicals and cleaning agents as specified on product labels

read and interpret directions and safety instructions, including:

product labels

diagrams that identify good hygiene practices

equipment manuals

safety instructions

organisational policies and procedures

request advice or further information

seek and receive feedback

source, organise and record information

observation skills to:

identify soil and stains

identify surface types to determine cleaning method

organisational skills to prepare equipment and materials for a given cleaning context

problem-solving skills to manage contingencies

skills to work safely when:

handling and disposing of chemicals and contaminated or toxic waste

identifying hazards and controlling risks

manual handling

using equipment for cleaning

self-management skills to work alone and within a team

Required knowledge

cleaning chemicals and equipment for cleaning furniture, fixtures and fittings

cleaning methods, including:

methods for various types of furniture, fixtures and fittings

pre-spotting and stain removal

company management structure and procedures, including:

biological and viral control

emergency response and evacuation procedures

environmental protection procedures

injury, dangerous occurrence and incident reporting

occupational health and safety (OHS) procedures

quality systems

legislation, regulations, codes of practice and industry advisory standards that apply to cleaning operations, including OHS legislation

routes of entry and potential symptoms of exposure from chemicals

safe work practices, for using:

chemicals

equipment, including personal protective equipment (PPE)

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

This unit of competency could be assessed by observing at least two different practical demonstrations of preparing rooms for guests and residents.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit.

In particular the person should demonstrate the ability to:

identify type and characteristics of furniture, fixtures and fittings and loose items and their surfaces

organise and carry out the complete servicing of a guest or resident’s room

select cleaning equipment and chemicals

use safe and efficient cleaning methods

comply with company and legislative requirements

achieve outcomes in relation to work order and company requirements.

Context of and specific resources for assessment

Assessment of essential underpinning knowledge may be conducted in an off-site context. It is to comply with relevant regulatory or Australian standards’ requirements.

Resource implications for assessment include access to:

suitable work site or venue, including fully equipped guest or resident rooms with a range of furniture, fixtures and fittings requiring cleaning, housekeeping storage areas and all housekeeping equipment required for room cleaning

suitable equipment and chemicals

PPE

equipment operating manuals

work order instructions, work plans and schedules

assessment instruments, including personal planner and assessment record book.

Method of assessment

Assessment methods must:

satisfy the endorsed Assessment Guidelines of the Property Services Training Package

include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments.

Guidance information for assessment

Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.

This unit could be assessed on its own or in combination with other units relevant to the job function.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Equipment must include:

brushes

buckets

cleaning agents and chemicals

cleaning and polishing cloths

gloves

mops

PPE

vacuum cleaners.

Rooms may include:

balcony or deck

bathroom

bedroom

kitchen

lounge.

Furniture, fixtures and fittings may include:

desks

floor surfaces

light fittings

mirrors and glassware

refrigerators

shelving

soft furnishings

telephones

televisions

wardrobes.

Room supplies may include:

bathroom supplies

crockery

cutlery

enterprise material

fridge supplies

glassware

linen

local information

magazines and newspapers

stationery

tea, coffee and sugar.