Application
This unit of competency specifies the outcomes required to prepare rooms for guests or residents in a range of accommodation types. It covers assessing the extent of the cleaning task; selecting required equipment, chemicals and methods; and performing cleaning tasks safely.
The unit supports cleaners who work alone or in teams. It applies to preparing rooms for guests or residents in a range of accommodation types, including private residences, hotels and motels.
No licensing, legislative, regulatory, or certification requirements apply to this unit of competency at the time of endorsement.
Elements and Performance Criteria
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions. | ||
1. | Plan and prepare to service guest room. | 1.1. | Work site hazards are assessed and risks controlled according to company, legislative, and health and safety requirements. |
1.2. | Cleaning methods are selected according to job requirements. | ||
1.3. | Equipment required for room cleaning is selected according to job requirements, checked for serviceability, and faults are rectified or reported before starting work. | ||
1.4. | Required cleaning chemicals are selected, prepared and loaded safely on to cleaning trolley. | ||
1.5. | Personal protective equipment (PPE) is selected and used according to manufacturer specifications, and health and safety and company requirements. | ||
1.6. | Pre-existing damage to room and contents is identified and reported according to company requirements. | ||
1.7. | Signs and barricades are selected and installed according to health and safety, and company requirements. | ||
2. | Inspect rooms. | 2.1. | Rooms are accessed in the correct order and with minimum disruption to guests or residents. |
2.2. | Guest or resident items left in vacated rooms are collected and stored according to company requirements. | ||
2.3. | Pests are identified promptly and action is taken to eliminate them according to safety and company procedures. | ||
2.4. | Unusual and suspect items or occurrences are reported promptly according to company procedures. | ||
3. | Clean and service rooms. | 3.1. | Linen is removed from beds, checked for stains and damage, and transferred for cleaning. |
3.2. | Clean bed linen is fitted according to job requirements. | ||
3.3. | Furniture, fixtures and fittings are cleaned according to client requirements. | ||
3.4. | Room supplies for each room are checked and replenished or replaced according to client requirements. | ||
3.5. | Signs and barricades are removed according to health and safety, and company requirements. | ||
4. | Clean and safety check equipment, and store equipment and chemicals. | 4.1. | Equipment and PPE are cleaned, safety checked and stored according to manufacturer specifications and environmental, health and safety, and company requirements. |
4.2. | Unused chemicals are stored or disposed of according to manufacturer specifications, and health and safety, and company requirements. | ||
Evidence of Performance
A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.
The person must also:
prepare three of the following rooms for guests:
balcony
bathroom
bedroom
kitchen
lounge room
for each of the above rooms, replenish two of the following different room supplies:
bathroom supplies
crockery and cutlery
fridge supplies
glassware
linen
local information
magazines and newspapers
stationery
tea, coffee and sugar.
In doing the above work, the person must:
identify site hazards and control risks before commencing the task
select and prepare equipment required for the task, including personal protective equipment (PPE)
use safe and efficient cleaning methods.
Evidence of Knowledge
A person demonstrating competency in this unit must demonstrate knowledge of:
cleaning chemicals and equipment for cleaning room furniture, fixtures and fittings
cleaning methods, including:
methods for various types of furniture, fixtures and fittings
pre-spotting and stain removal
key requirements of legislation, regulations, codes of practice and industry advisory standards when preparing rooms for guests and residents, including:
privacy requirements
health and safety requirements
safe handling techniques for working with hazardous chemicals, including:
emergency chemical spill control measures
routes of entry and potential symptoms of exposure to chemicals
safe methods for diluting chemicals
working according to safety data sheets (SDS).
Assessment Conditions
The following must be present and available to learners during assessment activities:
equipment:
as listed in the range of conditions
materials:
room supplies as listed in the range of conditions
specifications:
equipment operating manuals
SDS
physical conditions:
work site or venue with fully equipped guest or resident rooms with a range of furniture, fixtures and fittings requiring cleaning
housekeeping storage area
relationships with team members and supervisor:
work may be conducted alone or as part of a team.
Timeframe:
as specified by the task.
Assessor requirements
As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.
Foundation Skills
This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria. | |
Skill | Performance feature |
Numeracy skills to: | dilute and mix required chemicals using whole numbers and routine fractions. |
Oral communication skills to: | ask questions to clarify job requirements respond clearly and concisely to client questions. |
Reading skills to: | interpret directions and safety instructions, including: equipment operating manuals product labels safety data sheets (SDS). |
Writing skills to: | document and report faults in equipment to manufacturer and other personnel. |
Range Statement
This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below. | |
Hazards that must be assessed include: | biological and environmental contaminants chemical exposure via absorption, ingestion and inhalation chemical reactivity dust and fibre particulates electrical environmental allergens explosions fatigue fire manual handling noise poor ventilation slips, trips and falls syringes and sharps working in confined spaces. |
Health and safety requirements must include: | access to communication devices when working alone compliance with Safe Work Australia regulations and guidelines electrical equipment test and tag compliance emergency response procedures environmental controls hazard signs and barricades health and safety induction and refresher training manual handling techniques processes for safely dispensing chemicals risk assessment procedures, including: hazardous chemicals register hierarchy of control job safety analyses (JSA) for low-risk situations safe work method statements (SWMS) for high-risk situations incident reporting SDS selection and use of required PPE storage and maintenance of equipment according to manufacturer specifications use of first aid according to SDS information. |
Equipment must include at least two of the following: | brushes buckets cleaning and polishing cloths mops vacuum cleaners. |
Rooms must include at least three of the following: | balcony bathroom bedroom kitchen lounge room. |
Personal protective equipment must include at least two of the following: | disposable respirators eye protection gloves masks safety shoes sun protection. |
Furniture, fixtures and fittings must include at least three of the following: | desks floor surfaces light fittings mirrors and glassware refrigerators shelving soft furnishings telephones televisions wardrobes. |
Room supplies must include at least two of the following: | bathroom supplies crockery and cutlery fridge supplies glassware linen local information magazines and newspapers stationery tea, coffee and sugar. |
Sectors
Cleaning operations