Elements describe the essential outcomes.

Performance criteria describe what needs to be done to demonstrate achievement of the element.

1. Prepare case for hearing.

1.1 Examine the process for making an application for a hearing.

1.2 Access and interpret decisions and precedents relevant to the matter to be heard.

1.3 Prepare and analyse evidence and other documentation required for the hearing.

1.4 Seek advice from appropriate professionals to assist in preparing for the hearing.

1.5 Determine the need for expert witnesses and explain their role in the hearing.

1.6 Participate in pre-hearing briefings.

2. Prepare documents and coordinate attendees for hearing.

2.1 Complete documentation required for application accurately.

2.2 Prepare documents for presentation to hearing.

2.3 On receipt of hearing details, coordinate documents and attendees.

3. Participate in conciliation process.

3.1 Determine purpose and role of conciliation in the hearing process.

3.2 Explore opportunities to resolve the matter through conciliation.

3.3 Disclose documented evidence to be used in the hearing.

3.4 Assess offers of conciliation against the likely outcome of continuing with the hearing.

3.5 Record relevant information during the conciliation process.

4. Use hearing etiquette.

4.1 Use appropriate protocols for entering, participating in and leaving the hearing.

4.2 Use appropriate manner and relevant language when addressing the hearing.

5. Present case at hearing.

5.1 Apply hearing rules and procedures.

5.2 Outline the case clearly and concisely.

5.3 Respond appropriately to submissions from respondents.

5.4 Respond appropriately to hearing questions and directions.

6. Complete hearing processes.

6.1 Request statement of reasons for hearing decision.

6.2 Notify and explain hearing outcome to interested parties.

6.3 Complete documentation and reports, and store according to agency practise.