This unit of competency has wide application in the security industry in those roles involving operational activities. Competency requires legal and operational knowledge applicable to relevant sectors of the security industry. The knowledge and skills described in this unit are to be applied within relevant legislative and organisational guidelines.

ELEMENT

PERFORMANCE CRITERIA

1Manage people.

1.1 Applicable provisions of legislative and organisational requirements relevant to assignment instructions are identified and complied with.

1.2 Identification documentation of persons entering premises is verified in accordance with organisational procedures.

1.3 Entry validations are issued and collected in accordance with organisational procedures.

1.4 Incidents are responded to in accordance with assignment instructions and approved procedures.

1.5 Appropriate interpersonal techniques are used and personal presentation is maintained in accordance with organisational requirements.

2Inspect baggage and vehicles.

2.1 Inspections of baggage and vehicles are carried out in accordance with assignment instructions and organisational procedures.

2.2 Refusals to inspection requests are reported immediately to relevant persons.

2.3 Prohibited and hazardous items are dealt with in accordance with Occupational Health and Safety (OHS) guidelines and organisational procedures.

2.4 Items found during inspection procedures are recorded and reported to relevant persons in accordance with organisational procedures.

3Manage vehicular traffic.

3.1 Vehicle entry validations are checked, issued and collected in accordance with assignment instructions.

3.2 Incidents which infringe or breach assignment instructions are reported to appropriate persons.

3.3 Vehicles carrying dispatched product are checked against relevant documentation.

3.4 Incoming vehicles are directed to appropriate unloading or parking areas in accordance with site requirements.

4Manage access control systems.

4.1 Access control systems are managed and monitored in accordance with assignment instructions.

4.2 Access control systems are operated in accordance with manufacturer's instructions.

4.3 Access control systems are activated and deactivated in accordance with assignment instructions.

4.4 Indications of unauthorised entry is promptly identified and responded to in accordance with approved procedures.

4.5 Relevant documentation is completed and securely maintained in accordance with organisational procedures.

This section describes the skills and knowledge and their level required for this unit.

Required skills

communicate effectively with people from different social, cultural and ethnic backgrounds and of varying physical and mental abilities

communicate using clear and concise language

conduct an inspection of baggage, vehicles and loads

determine response appropriate to security risk situation

direct vehicular traffic

maintain goodwill and professionalism when dealing with incidents

monitor and control access to premises

present a professional image to members of the public and colleagues

recognise suspicious behaviour

record and report information

select and use equipment appropriate to the security operation

verify identification and authority of vehicles and persons entering premises.

Required knowledge

approved communication terminology and codes and signals

communication channels

confiscation procedures

emergency and evacuation procedures

legal provisions relating to powers of arrest and 'use of force' guidelines

limits of own responsibility and authority

operational principles and features of access control systems

operational principles of security and communications equipment

premises layout and access points

premises security procedures

principles of effective communication including interpersonal techniques

procedures for dealing with contingency measures such as incidents involving forced entry or exit from premises

procedures to handle dangerous goods

reporting and documentation procedures

types of identification and authority required to confirm entry to premises.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of:

completing, processing and maintaining documentation

identifying and complying with legal, procedural and site access requirements

identifying prohibited and dangerous items and take necessary response actions

operating a range of access control systems, security and communications equipment

using effective communication techniques to give clear and accurate information in a form which is preferred and understood by the receiver and engages minority groups

verifying and controlling authorised access and exit of persons, vehicles and dispatched goods to and from premises.

Context of and specific resources for assessment

Context of assessment includes:

a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.

Resource implications for assessment include:

access to plain English version of relevant statutes and procedures

access to a registered provider of assessment services

access to a suitable venue and equipment

assessment instruments including personal planner and assessment record book

work schedules, organisational policies and duty statements.

Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Method of assessment

This unit of competency could be assessed using the following methods of assessment:

observation of processes and procedures

questioning of underpinning knowledge and skills.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.

Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Legislative requirements may relate to:

apprehension and powers of arrest

Australian standards and quality assurance requirements

counter-terrorism

crowd control and control of persons under the influence of intoxicating substances

force continuum, use of force guidelines

general 'duty of care' responsibilities

inspection of people and property, and search and seizure of goods

licensing or certification requirements

privacy and confidentiality

relevant commonwealth, state, and territory legislation, codes and national standards for:

anti-discrimination

cultural and ethnic diversity

environmental issues

equal employment opportunity

industrial relations

OHS

relevant industry codes of practice

trespass and the removal of persons.

Organisational requirements may relate to:

access and equity policies, principles and practices

business and performance plans

client service standards

code of conduct, code of ethics

communication and reporting procedures

complaint and dispute resolution procedures

emergency and evacuation procedures

employer and employee rights and responsibilities

OHS policies, procedures and programs

own role, responsibility and authority

personal and professional development

privacy and confidentiality of information

quality assurance and continuous improvement processes and standards

resource parameters and procedures

roles, functions and responsibilities of security personnel

storage and disposal of information.

Assignment instructionsmay include:

assignment objectives and timeframes

instructions from supervisor

personal presentation requirements

reporting and documentation requirements

resource and equipment requirements

specific client requirements

work tasks and procedures.

Identification documentationmay include:

ID cards or paperwork

letters of authority

temporary passes

work permits.

Personsmay include:

contractors

delivery persons

demonstrators

employees

repair persons

sales representatives

visitors.

Incidentsmay include:

aggressive or abusive behaviour by visitors

complaints

forced entry

mislaid or forgotten pass

non-compliance with entry requirements

refusal to show pass

unauthorised entry or exit of persons

using a pass belonging to someone else.

Interpersonal techniques may involve:

active listening

being non-judgemental

being respectful and non-discriminatory

constructive feedback

control of tone of voice and body language

culturally aware and sensitive use of language and concepts

demonstrating flexibility and willingness to negotiate

effective verbal and non-verbal communication

maintaining professionalism

providing sufficient time for questions and responses

reflection and summarising

two-way interaction

use of plain English

use of positive, confident and cooperative language.

Relevant persons may include:

clients

colleagues

emergency services personnel

supervisor.

Occupational Health and Safety (OHS) guidelinesmay relate to:

controlling and minimising risks

correct manual handling including shifting, lifting and carrying

environmental and conservation requirements

first aid

handling hazardous materials and dangerous goods

identifying and reporting hazards and risks

knowledge of emergency and evacuation procedures.

Access control systemsmay include:

card entry systems

computerised entry systems

keypads and key tag systems

photo-ID cards

proximity card readers

security turnstiles

swipe cards

traffic barriers eg boom gates.

Indicationsof unauthorised entry may include:

alarm activation

CCTV monitor

ladders or other climbing aids

signs of forced entry

unusual lights

unusual sounds.

Documentationmay include:

activity reports

incident reports

vehicle and personnel movements

visitor logs

visitor passes.

Unit sector

Security

Operations

This unit contains employability skills.