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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Legislative requirements may relate to: | apprehension and powers of arrest Australian standards and quality assurance requirements counter-terrorism crowd control and control of persons under the influence of intoxicating substances force continuum, use of force guidelines general 'duty of care' responsibilities inspection of people and property, and search and seizure of goods licensing or certification requirements privacy and confidentiality relevant commonwealth, state and territory legislation, codes and national standards for: anti-discrimination cultural and ethnic diversity environmental issues equal employment opportunity industrial relations Occupational Health and Safety (OHS) relevant industry codes of practice trespass and the removal of persons. |
Organisational requirements may relate to: | access and equity policies, principles and practices business and performance plans client service standards code of conduct, code of ethics communication and reporting procedures complaint and dispute resolution procedures emergency and evacuation procedures employer and employee rights and responsibilities OHS policies, procedures and programs own role, responsibility and authority personal and professional development privacy and confidentiality of information quality assurance and continuous improvement processes and standards resource parameters and procedures roles, functions and responsibilities of security personnel storage and disposal of information. |
Opportunitiesmay include: | distractions lapses in concentration opportunities for escape presence of support. |
Handcuffsmay be: | linking purpose-designed restraints rigid security chain link. |
Assessmentmay involve an analysis of: | access to weapons available resources and team backup known information about people involved in the incident known information about the circumstances of the incident nature of the incident observation of the environment and physical conditions potential and triggers for escalation or defusing range of response options available safety of self and others. |
Tactical positioningmay relate to: | access to cover capacity to use handcuffs capacity to withdraw or restrain subject safety of others stance. |
Response optionsmay include: | arrest of person cultural support defusing the situation request for assistance restraint of person using handcuffs sending alarms separation or isolation tactical withdrawal use of empty hand techniques use of negotiation techniques use of specialists or experts. |
Social and cultural differencesmay relate to: | dress and personal presentation food language religion social conventions traditional practices values and beliefs. |
Interpersonal techniques may involve: | active listening being non-judgemental being respectful and non-discriminatory constructive feedback control of tone of voice and body language culturally aware and sensitive use of language and concepts demonstrating flexibility and willingness to negotiate effective verbal and non-verbal communication maintaining professionalism providing sufficient time for questions and responses reflection and summarising two-way interaction use of plain English use of positive, confident and cooperative language. |
Personal safetyneeds may include: | access to emergency services access to specific security equipment additional training appropriate vehicle clarification of own responsibility and competence maintaining regular communication personal protective equipment provision of back-up support working in a team. |
Relevant personsmay include: | colleagues emergency services personnel medical personnel specialist teams supervisor. |
Inspectionsmay involve: | checking maintenance schedules cleaning, priming, tightening, basic repairs and adjustments identification and segregation of unsafe or faulty equipment for repair or replacement observing and monitoring for correct operation visual checks for wear and tear. |
Handcufffaultsmay include: | damage jagged edges rusty equipment. |
Documentationmay include: | activity logs incident reports request for assistance forms vehicle and personnel movements written and electronic reports. |
Effects of stressmay include: | frustration inability to concentrate increasing aggression over-talking tiredness uncoordinated movements. |
Stress management techniquesmay include: | conscious use of personal recreational activities counselling formal debriefing processes informal exploration of incidents with team members and supporters review of practice and resources. |