This unit applies to individuals undertaking straightforward administrative and organisational functions in an information services context. Work would generally be carried out under supervision within established procedures.

Nil

ELEMENT

PERFORMANCE CRITERIA

1

Determine ordering requirements

1.1

Access details of required information resources within required timeframes and check information for completeness

1.2

Select suppliers in accordance with organisational guidelines

1.3

Check supplierperformance to inform selection, and report any performance problems to appropriate colleagues

2

Order information resources

2.1

Accurately complete orders in required format to include all required information in accordance with organisation procedures

2.2

Promptly deal with urgent orders and make appropriate arrangements to expedite receipt

2.3

Check progress of orders and take appropriate follow-up action

2.4

Refer problems with processing of orders to appropriate personnel as required

2.5

Maintain accurate records of ordered material in accordance with organisation requirements

3

Receive information resources

3.1

Accept materials and complete checking processes against invoice and order details

3.2

Recommend invoice for payment or question with suppliers

3.3

Make appropriate claims to suppliers for missing, damaged or incorrect material in accordance with organisational procedures

3.4

Accurately record details of material received in accordance with organisational formats

3.5

Sort material ready for processing and cataloguing and make arrangements for priority material to be processed promptly

3.6

Undertake all processes carefully, make appropriate checks and keep all relevant records up-to-date

Required skills

technology skills to use current industry ordering systems

literacy skills to interpret and complete order documentation

numeracy skills to interpret orders and invoices, and to calculate payments and complete order documentation.

Required knowledge

procedures and systems for determining availability of resources

typical ordering processes and systems used by information services providers.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

demonstrated accuracy in the completion of ordering processes

knowledge of bibliographic and catalogue record components

processing of multiple orders for different types of resources

presence of industry-realistic time constraints.

Context of and specific resources for assessment

Assessment must ensure:

use of current industry ordering systems and databases

access to relevant policies and procedures manuals

access to resource ordering systems.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

review of accuracy and completeness of orders completed by the candidate

oral or written questioning to assess knowledge of cataloguing systems and procedures.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

BSBCMN205A Use business technology

BSBADM305A Create and use databases.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Information resources may be:

print

electronic

equipment, e.g. audio-visual hardware and items

Suppliers may include:

local

interstate

international

Supplier performance may relate to issues of:

cost

time efficiency

quality

Checking processes may include checking for:

supply of correct materials, type and quantity

pagination

binding

missing sections

damaged goods

Information Organisation and Management

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary for the qualification in which this unit of competency is packaged, will assist in identifying Employability Skills requirements.