This unit has application to job functions such as an insurance assessor and may be applied within organisations of various sizes and across a range of customer bases.

ELEMENT

PERFORMANCE CRITERIA

1. Inspect vehicle systems/components to determine faults

1.1. Information required for investigation of the fault is accessed from appropriate sources

1.2. Vehicle components are isolated/dismantled safely to permit an accurate inspection for faults

1.3. Existence of fault is determined, where possible

1.4. Specialist service provider is engaged where necessary

1.5. All inspections are carried out according to industry regulations/guidelines

2. Determine preferred repair action

2.1. Repair action is determined from extent and type of fault

2.2. Report of findings is completed in the organisation approved format with recommendations for action

Required skills

NOTE: Appropriate underpinning knowledge and skill for this unit would be provided by a trade background in an area such as motor mechanics, panel beating, or vehicle painting

communication skills to:

determine and confirm information, using questioning and active listening as required

liaise with others, share information, listen and understand

use language and concepts appropriate to cultural differences

numeracy and IT skills to:

perform calculations related to achieving required outcomes

check accuracy of claims data and interpret technical information

apply technology through the use of computers and telecommunication devices

use computer applications (word processing, spreadsheet, database, specific purpose computer systems) to assist in achieving required outcomes

access and update records electronically

access web-based information services

literacy skills to read and interpret forms relating to insurance claims and technical and other related documents

research and analysis skills for accessing and interpreting relevant information

effective interpersonal skills

organisational skills, including the ability to plan and sequence work

Required knowledge

equipment safety requirements

manufacturer and organisation procedures

occupational health and safety (OHS) regulations

technical knowledge (appropriate technical background would be provided by a trade qualification such as motor mechanic, panel beating, spray painting)

testing procedures

vehicle safety requirements

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

interpret and comply with relevant legislation and regulation and industry codes of practice

inspect vehicle/systems components in a safe and effective manner to determine faults

determine preferred repair action.

Context of and specific resources for assessment

Assessment must ensure:

competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment, technology, software and consumables

access to organisation records

access to organisational policies and procedures.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:

evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency

observing processes and procedures in workplaces

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports

setting and reviewing workplace projects and business simulations or scenarios.

Guidance information for assessment

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Sources of information and documents may include:

organisation operating procedures

industry regulations and codes of practice

product manufacturer specifications

vehicle manufacturer specifications.

Specialist services may include:

brake

electrical/electronic

mechanical services

transmission.

Relevant industry regulations/ guidelines may include:

codes of practice

organisation operating procedures

organisation procedures/policies

industry regulations

OHS legislation

statutory legislation.

Unit sector

Insurance general

This unit contains employability skills.