This unit has application to job roles in the superannuation sector including trustees, compliance officers and advisers.

ELEMENT

PERFORMANCE CRITERIA

1. Identify performance requirements

1.1. Performance requirements are identified in accordance with operating guidelines and relevant legislative requirements

1.2. Performance requirements are documented

1.3. Performance criteria for meeting requirements are established

2. Develop and implement systems and procedures to meet requirements

2.1. Action plans to meet requirements are prepared

2.2. Appropriate operation guidelines, policies and procedures are established and implemented

2.3. Contingency plans are developed and documented to ensure requirements are met in extraordinary situations

3. Monitor compliance with required performance

3.1. Performance requirements are reviewed against each fund or plan regularly to ensure compliance

3.2. Procedures, guidelines and policies are altered in response to changed circumstances and performance variation

4. Report and advise on required changes

4.1. All fund performance reviews are fully documented

4.2. Anomalies and variations are identified and reported promptly

4.3. Advice and recommendations for change are supported by effective action plans

Required skills

highly developed communication skills to:

liaise with others, share information, confirm work requirements, using questioning and active listening as required

use language and concepts appropriate to cultural differences

engage in negotiation related to superannuation compliance

numeracy skills to accurately analyse, record and store data in accordance with organisation requirements

well-developed literacy skills to read and interpret documentation from a variety of sources and record and consolidate related information

IT skills for accessing and using appropriate software such as word processors, spreadsheets and databases, and using internet information

data analysis and interpretation skills

well-developed interpersonal skills to relate effectively within a team environment

organisation skills, including the ability to plan and sequence work within priorities

learning skills to maintain knowledge of changes to products and relevant legislation

judgement skills for forming recommendations in operational situations

management skills for working effectively in a constantly changing environment

Required knowledge

organisation products and procedures

customer analysis, service focus

relevant tax legislation

Superannuation Industry (Supervision) (SIS) legislation

superannuation systems and procedures

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

identify performance requirements and implement systems and procedures to meet those requirements

monitor compliance with required performance and report and advise on any required changes.

Context of and specific resources for assessment

Assessment must ensure:

competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment, technology, software and consumables

access to organisation financial records

access to organisation policies and procedures.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:

evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency

observing processes and procedures in workplaces

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports

setting and reviewing workplace business simulations or scenarios.

Guidance information for assessment

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Requirements may be documented in:

policy manuals

agreements

system specifications

contracts

operations guides.

Performance may be determined by:

relevant legislation

trustee requirements

company policy

audit requirements.

Unit sector

Superannuation

This unit contains employability skills.