highly-developed communication and negotiation skills to: liaise with others, share information, confirm work requirements, using questioning and active listening as required use language and concepts appropriate to cultural differences numeracy and IT skills to: perform calculations related to supporting trustees access and update account records electronically using computer databases, member, client databases and telecommunication devices use internet information well-developed literacy skills to read and interpret documentation from a variety of sources and record and consolidate related information interpersonal skills to relate effectively with trustees, and within a team environment organisation skills, including the ability to plan and sequence work problem-solving skills to identify any issues that have the potential to impact on the fund management and trustee liaison processes or outcomes and to develop options to resolve these issues when they arise learning skills to maintain knowledge of changes to products and relevant legislation judgement skills for forming recommendations in operational situations management skills for working effectively in a constantly changing environment |