This unit applies to workers within a rehabilitation environment in either a:

specific community

community or regional service

department of a large institution or organisation

specialised service or organisation

ELEMENT

PERFORMANCE CRITERIA

1. Establish a rapport with clients

1.1 Establish a rapport with clients using appropriate language and interpersonal skills

1.2 Ensure interactions with clients are in accordance with organisation's standards and procedures

1.3 Conduct interactions with clients in a manner which promotes positive client participation

2. Assess client needs and impairments

2.1 Identify and assess technical aspects of client needs in accordance with organisation requirements and procedures

2.2 Collect information on relevant environment of use issues affecting client equipment

2.3 Use information in technical assessment of client's equipment

3. Address client needs

3.1 Use appropriate principles and standards to address client needs

3.2 Use up to date information to inform decisions about the matching of equipment to clients

3.3 Keep records in accordance with organisation policies and procedures

3.4 Keep records in accordance with legislative requirements

3.5 Perform risk assessment of technical solutions provided

3.6 Ensure adherence to principles of client confidentiality

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes knowledge of:

Confidentiality principles and practice and ramifications of breaches of confidentiality

Relevant organisation procedures, policies and standards

The role and function of the organisation relevant to specific work role

Awareness of relevant policies and legislation including:

WHS

Medical Devices Act and Regulations

Funding body policies

Awareness of accreditation processes and quality improvement processes

Awareness of legal and ethical implications of work

Essential skills:

It is critical that the candidate demonstrate the ability to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes the ability to:

Apply functional literacy skills needed for written and oral information about workplace requirements

Use communication skills to seek clarification of tasks and to interpret and follow instructions

Use problem solving skills to constructively achieve planned outcomes

Use technical drawing/sketching skills

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this competency unit:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Observation of workplace performance is essential for assessment of this unit

Consistency of performance should be demonstrated over the required range of situations relevant to the workplace

Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible

Access and equity considerations:

All workers in the health industry should be aware of access and equity issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

Assessment should replicate workplace conditions as far as possible

Simulations may be used to represent workplace conditions as closely as possible

Where, for reasons of safety, access to equipment and resources and space, assessment takes place away from the workplace, simulations should be used to represent workplace conditions as closely as possible

Resources essential for assessment include:

access to appropriate workplace for assessments

access to relevant health professionals

Method of assessment

Observation in the workplace

Written assignments/projects

Case study and scenario as a basis for discussion of issues and strategies to contribute to best practice

Questioning verbal and written

Role play/simulation

Related units:

This unit should be assessed in conjunction with the following related units:

HLTHIR403C Work effectively with culturally diverse clients and co-workers

HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Clients may include:

Individual members of the public receiving services from the organisation

People requiring assistive equipment

A health professional requesting technical support with assistive equipment

Organisation standards and procedures may include those referring to:

Duty of care

Client interviews

Client/staff relationships

Administration of questionnaires and other testing instruments and checklists

Completion of forms and applications

Infection control

Equipment standards

Legislative requirements

Impairments may include:

Communication

Physical disability

Intellectual impairment

Acquired brain injury

Developmental disability

Client information may include:

Personal information provided by the client and/or referring agency/person

Client feedback data

Internal organisation information resulting from meetings and assessments

Medical records

Accepted organisation procedures include those related to:

Collection and storage of information

Client interview protocols and procedures

Client communication protocols

This unit contains Employability Skills