Work effectively with Aboriginal and/or Torres Strait Islander people

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver HLTHIR404D, 'Work effectively with Aboriginal and/or Torres Strait Islander people'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Work effectively with Aboriginal and/or Torres Strait Islander people' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Reflect an awareness of Aboriginal and Torres Strait Islander history and cultures in work practices

1.1 Acknowledge and respect the impact of events and issues in Aboriginal and/or Torres Strait Islander history during service delivery

1.2 Demonstrate knowledge of and respect for the diversity of culture, skin and language groups, family structures, art and religion in Indigenous cultures as part of service delivery

2. Reflect an awareness of own and other cultural realities in work practices

2.1 Identify the potential impact of cultural factors on service delivery to Aboriginal and/or Torres Strait Islander clients

2.2 Address cultural realities in order to facilitate full participation in service delivery by Aboriginal and/or Torres Strait Islander clients and/or co-workers

2.3 Negotiate appropriate strategies to effectively accommodate cultural differences in the workplace

2.4 Identify and utilise resources to facilitate effective service delivery in a cross cultural context

2.5 Ensure work practices used in a cross cultural context are grounded in an awareness of one's own culture and the cultural realities of others

3. Communicate effectively with Aboriginal and Torres Strait Islander people

3.1 Identify communication issues and ensure they are addressed to develop and maintain effective relationships with Aboriginal and/or Torres Strait Islander clients and/or co-workers

3.2 Employ appropriate communication strategies to support a culturally safe environment for delivery of health services

3.3 Identify ineffective and/or inappropriate communication strategies and remodel them to support delivery of health services

3.4 Identify and utilise resources to facilitate effective communication within the workplace

3.5 Engage the services of Aboriginal and Torres Strait Islander interpreters, health workers and colleagues as cultural brokers as required to meet duty of care

4. Reflect cultural safety in workplace and professional relationships

4.1 Ensure workplace and professional relationships are based on mutual respect, tolerance of diversity and a shared understanding of cultural safety

4.2 Identify critical issues influencing workplace and professional relationships with Aboriginal and/or Torres Strait Islander co-workers and clients

4.3 Identify and utilise effective strategies to develop and maintain effective relationships with Aboriginal and/or Torres Strait Islander co-workers and clients as appropriate

4.4 Take responsibility for revisiting strategies to assist in the resolution of any difficulties, differences or misunderstandings that may occur

5. Work in partnership with Aboriginal and Torres Strait Islander people and communities

5.1 Develop and implement strategies to increase participation of Aboriginal and Torres Strait Islander people in health service delivery

5.2 Ensure delivery of health care, services and programs reflect culturally safe and appropriate practice

5.3 Ensure health care, services and programs encourage self-determination and community control to ensure improved health outcomes

5.4 Identify and utilise resources to promote effective partnerships with Aboriginal and/or Torres Strait Islander people, organisations and communities

5.5 Support the development of effective partnerships between staff, Aboriginal and Torres Strait Islander people and their communities to facilitate accessibility, affordability, accountability, acceptability of appropriate healthcare and workplace services

Qualifications and Skillsets

HLTHIR404D appears in the following qualifications:

  • CHC30108 - Certificate III in Community Services Work
  • CHC40408 - Certificate IV in Alcohol and Other Drugs Work
  • CHC40108 - Certificate IV in Aged Care
  • CHC41308 - Certificate IV in Children's Contact Services Work
  • CHC40208 - Certificate IV in Home and Community Care
  • CHC42308 - Certificate IV in Mediation
  • CHC52008 - Diploma of Community Services (Case management)
  • CHC41908 - Certificate IV in Youth Justice
  • CHC40308 - Certificate IV in Disability
  • CHC42708 - Certificate IV in Volunteer Program Coordination
  • CHC41408 - Certificate IV in Child, Youth and Family Intervention (Residential and out of home care)
  • CHC40608 - Certificate IV in Leisure and Health
  • CHC30508 - Certificate III in Social Housing
  • CHC50508 - Diploma of Leisure and Health
  • CHC40808 - Certificate IV in Community Development
  • CHC41608 - Certificate IV in Child, Youth and Family Intervention (Family support)
  • CHC42208 - Certificate IV in Telephone Counselling Skills
  • CHC41808 - Certificate IV in Youth Work
  • CHC52208 - Diploma of Community Services Coordination
  • CHC41208 - Certificate IV in Children's Services (Outside school hours care)
  • CHC30908 - Certificate III in Employment Services
  • CHC51208 - Diploma of Child, Youth and Family Intervention
  • CHC41708 - Certificate IV in Education Support
  • CHC40708 - Certificate IV in Community Services Work
  • CHC51408 - Diploma of Youth Work
  • CHC41508 - Certificate IV in Child, Youth and Family Intervention (Child protection)
  • CHC51908 - Diploma of Relationship Education
  • CHC51608 - Diploma of Employment Services
  • CHC50608 - Diploma of Community Services Work
  • CHC42508 - Certificate IV in Community Services (Information, advice and referral)
  • CHC42008 - Certificate IV in Employment Services
  • CHC52108 - Diploma of Community Services (Financial counselling)
  • CHC30408 - Certificate III in Disability
  • CHC40908 - Certificate IV in Social Housing
  • CHC51008 - Diploma of Children's Services (Outside school hours care)
  • CHC30808 - Certificate III in Education Support
  • CHC50208 - Diploma of Community Services (Alcohol and other drugs)
  • CHC31008 - Certificate III in Telephone Counselling Skills
  • CHC51708 - Diploma of Counselling
  • CHC51808 - Diploma of Family Intake and Support Work
  • CHC40508 - Certificate IV in Mental Health
  • CHC80208 - Vocational Graduate Diploma of Relationship Counselling
  • CHC51108 - Diploma of Children's Contact Services Work
  • CHC50808 - Diploma of Social Housing
  • CHC60308 - Advanced Diploma of Community Sector Management
  • CHC60108 - Advanced Diploma of Disability Work
  • CHC41108 - Certificate IV in Pastoral Care
  • CHC30708 - Certificate III in Children's Services
  • CHC50708 - Diploma of Community Development
  • CHC80308 - Vocational Graduate Diploma of Family Dispute Resolution
  • CHC51308 - Diploma of Education Support
  • CHC60208 - Advanced Diploma of Children's Services
  • CHC41008 - Certificate IV in Community Services Advocacy
  • CHC51508 - Diploma of Youth Justice
  • CHC50108 - Diploma of Disability
  • CHC50308 - Diploma of Community Services (Mental health)
  • CHC42108 - Certificate IV in Career Development
  • CHC30208 - Certificate III in Aged Care
  • CHC42608 - Certificate IV in Celebrancy
  • CHC30308 - Certificate III in Home and Community Care
  • CHC50908 - Diploma of Children's Services (Early childhood education and care)
  • CHC30608 - Certificate III in Active Volunteering
  • CHC42408 - Certificate IV in Relationship Education
  • HLT21207 - Certificate II in Health Support Services
  • HLT32607 - Certificate III in Pathology
  • HLT41107 - Certificate IV in Ambulance Communications
  • HLT43507 - Certificate IV in Optical Dispensing
  • HLT40507 - Certificate IV in Hospital/Health Services Pharmacy Support
  • HLT32507 - Certificate III in Health Services Assistance
  • HLT51607 - Diploma of Nursing (Enrolled/Division 2 nursing)
  • HLT42407 - Certificate IV in Indigenous Environmental Health
  • HLT42307 - Certificate IV in Population Health
  • HLT32307 - Certificate III in Indigenous Environmental Health
  • HLT43807 - Certificate IV in Sterilisation Services
  • HLT43207 - Certificate IV in Health Administration
  • HLT41407 - Certificate IV in Cast Technology
  • HLT43707 - Certificate IV in Optical Technology
  • HLT51007 - Diploma of Population Health
  • HLT51707 - Diploma of Reflexology
  • HLT51307 - Diploma of Hearing Device Prescription and Evaluation
  • HLT50507 - Diploma of Dental Technology
  • HLT21007 - Certificate II in Indigenous Environmental Health
  • HLT32207 - Certificate III in Population Health
  • HLT61007 - Advanced Diploma of Nutritional Medicine
  • HLT50407 - Diploma of Paramedical Science (Ambulance)
  • HLT20907 - Certificate II in Population Health
  • HLT41007 - Certificate IV in Health Care (Ambulance)
  • HLT32807 - Certificate III in Health Support Services
  • HLT32907 - Certificate III in Health Administration
  • HLT51407 - Diploma of Aromatherapy
  • HLT60307 - Advanced Diploma of Paramedical Science (Ambulance)
  • HLT51507 - Diploma of Kinesiology
  • HLT30207 - Certificate III in Non-Emergency Client Transport
  • HLT43307 - Certificate IV in Medical Practice Assisting
  • HLT32407 - Certificate III in Allied Health Assistance
  • HLT41507 - Certificate IV in Hyperbaric Technology
  • HLT42107 - Certificate IV in Cardiac Technology
  • HLT51107 - Diploma of Indigenous Environmental Health
  • HLT31407 - Certificate III in Hospital/Health Services Pharmacy Support
  • HLT51907 - Diploma of Mortuary Theatre Practice
  • HLT41307 - Certificate IV in Audiometric Assessment
  • HLT31107 - Certificate III in Sterilisation Services
  • HLT31507 - Certificate III in Nutrition and Dietetic Assistance
  • HLT50907 - Diploma of Sleep Technology
  • HLT43107 - Certificate IV in Defence Health Care
  • HLT43607 - Certificate IV in Rehabilitation and Assistive Technology
  • HLT60907 - Advanced Diploma of Aromatic Medicine
  • HLT41907 - Certificate IV in Sleep Technology
  • HLT52007 - Diploma of Practice Management
  • HLT42007 - Certificate IV in Operating Theatre Technical Support
  • HLT40407 - Certificate IV in Health Supervision
  • HLT50307 - Diploma of Remedial Massage
  • HLT31907 - Certificate III in Ambulance Communications (Call-taking)
  • HLT43007 - Certificate IV in Dental Assisting
  • HLT60807 - Advanced Diploma of Neurophysiology Technology
  • HLT41807 - Certificate IV in Pathology
  • HLT33107 - Certificate III in Basic Health Care
  • HLT50607 - Diploma of Paramedical Science (Anaesthesia)
  • HLT42607 - Certificate IV in Anaesthetic Technology
  • HLT43407 - Certificate IV in Nursing (Enrolled/Division 2 nursing)
  • HLT32007 - Certificate III in Mortuary Theatre Practice
  • HLT50707 - Diploma of Hyperbaric Technology
  • HLT42707 - Certificate IV in Aromatherapy
  • HLT41707 - Certificate IV in Neurophysiology Technology
  • HLT41607 - Certificate IV in Mortuary Theatre Practice
  • HLT42507 - Certificate IV in Allied Health Assistance

And the skillsets: