Application
Application of this unit should be contextualised to reflect any specific workplace functions and their impact on client safety and comfort |
Prerequisites
Not Applicable
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Facilitate understanding of the work group's purpose | 1.1 Communicate organisation's mission and goals, legislative and regulatory requirements to the work group 1.2 Assist the work group to understand the importance of client safety and comfort to the overall goals of the organisation 1.3 Assist the work group to understand its contribution to the organisation's goals, including client safety and comfort 1.4 Assist the work group to identify possible risks to client safety and comfort and develop a risk management plan 1.5 Assist the work group to develop an operational plan to meet expected outputs, in a context of optimal client safety and comfort |
2. Implement operational plan | 2.1 Ensure that individuals understand their roles, responsibilities and contribution to client safety and comfort 2.2 Support work group to complete job functions in a manner consistent with goals and client safety and comfort 2.3 Secure resources required to meet work group goals in a context of client safety and comfort |
3. Monitor work group performance | 3.1 Support the work group to develop strategies to monitor performance 3.2 Support the work group to identify indicators of possible deviations from work group goals and client safety and comfort 3.3 Support the work group to establish strategies to monitor work performance in a context of client safety and comfort 3.4 Comply with or establish reporting processes for work group performance |
4. Manage performance deviations | 4.1 Facilitate work group problem solving to deal with all performance deviations and threats to client safety and comfort 4.2 Support the work group and/or individuals to address performance deviations 4.3 Report deviations to performance and threats to client safety and comfort and solutions to an appropriate person |
5. Procure information and resources to support work group performance | 5.1 Identify sources of information and resources that may contribute to work group performance 5.2 Respond to information needs of the work group 5.3 Secure relevant information and/or resources 5.4 Distribute relevant information and/or resources to the work group |
Required Skills
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes knowledge of: Legislative and regulatory requirements of the work group's functions Organisation's mission and goals Organisation's performance monitoring policies and procedures Principles and processes for goal setting and monitoring Principles and processes of performance management Principles and processes of risk management Requirements for client safety and comfort Sources of information and/or resources relevant to the work groups performance and client safety and comfort |
Essential skills: It is critical that the candidate demonstrate the ability to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes the ability to: Communicate with work group Facilitate work group to: establish operational goals, in a context of client safety and comfort establish performance monitoring strategies participate in problem solving of deviations to performance and threats to client safety and comfort Monitor and report team performance Take into account opportunities to address waste minimisation, environmental responsibility and sustainable practice issues, including appropriate practices to ensure efficient use of resources |
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. | |
Critical aspects for assessment and evidence required to demonstrate this competency unit: | The individual being assessed must provide evidence of specified essential knowledge as well as skills Consistency of performance should be demonstrated over the required range of situations relevant to the workplace Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible |
Context of and specific resources for assessment: | Assessment should replicate workplace conditions as far as possible Simulations may be used to represent workplace conditions as closely as possible. Acceptable simulation requires: involvement with a work group replication of situations and circumstances to assess essential knowledge and skills Resources essential for assessment include access to: relevant workplace or appropriately simulated environment where assessment can take place relevant legislation, regulations and guidelines mission statement and goals client safety and comfort requirements for a range of work contexts |
Method of assessment | Observation in the work place (if possible) Written assignments/projects or questioning should be used to assess knowledge Case study and scenario as a basis for discussion of issues and strategies to contribute to best practice. Clinical skills involving direct client care are to be assessed initially in a simulated clinical setting (laboratory). If successful, a second assessment is to be conducted during workplace application under direct supervision |
Access and equity considerations: | All workers in the health industry should be aware of access and equity issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities |
Range Statement
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. | |
Actions to support client safety and comfort may include: | Communicating effectively, including communicating risk, obtaining consent, involving the client as a partner in health care and being culturally respectful Identifying, preventing and managing adverse events and near misses Use of evidence and information to promote best practice and enhance client safety Working safely Being ethical Continuing learning Addressing issues specific to the client and/or client group |
A risk management plan may include but is not limited to: | Identification of possible threats to client safety and comfort Strategies to mitigate risk Response plan for breaches of client safety and comfort |
Supporting work group to complete job functions may include: | Clear communication of expectations Modelling Mentoring Training Responding appropriately and in a timely fashion to deviations to performance and threats to client safety and comfort Facilitate problem solving on an individual and work group level |
Resources may include: | Information Equipment Materials |
Strategies for monitoring performance may include: | Self monitoring Measurement against defined job functions Client satisfaction Peer monitoring |
Sectors
Not Applicable
Employability Skills
This unit contains Employability Skills |
Licensing Information
Not Applicable