ICTTEN4001B - Identify requirements for customer telecommunications equipment

ICTTEN4001B
Identify requirements for customer telecommunications equipment

This unit describes the performance outcomes, skills and knowledge required to identify requirements for customer’s telecommunications equipment.Cable used must be compliant with appropriate Australian Communications and Media Authority (ACMA) technical standard requirements for underground, aerial, Category 5, 6A, 7 or 7A and unshielded twisted pairs (UTP). Cabling products must be ACMA-approved.Assessment by a TITAB registered assessor is recommended.All customer cabling work in the telecommunications, fire, security and data industries must be performed by a registered cabler. All cablers are required to register with an ACMA-accredited registrar.

Application

Technical staff who identify requirements for customer’s telecommunications equipment apply the skills and knowledge in this unit.

This unit applies to indoor and outdoor installation within a customer premises. It may be applied to domestic, commercial or industrial installations. Communications applications include digital and analog, telephony, data, video, digital broadcasting, computer networks, local area networks (LAN) and multimedia.

Prerequisites

Not applicable.

Elements and Performance Criteria

1. Prepare to identify services required

1.1 Notify customer to arrange access to site and identify customer equipment

1.2 Assess site specific safety requirements and enterprise occupational health and safety (OHS) processes and procedures

1.3 Notify customer to arrange access to the site and discuss customer requirements

1.4 Confirm details of types and models of existing and proposed customer equipment

1.5 Establish intended uses of customer’s equipment to assist in identifying cabling requirements

1.6 Establish required cabling requirements with customer and make alternate recommendations

1.7 Locate existing facilities and systems including network facilities

1.8 Verify building construction to confirm accessibility

1.9 Utilise existing floor plans where available and integrate into subsequent documentation

1.10 Notify customer where physical location may incur additional cost

1.11 Prepare a report on required services

2. Establish availability of and access to existing cabling

2.1 Calculate capacity of existing cabling against proposed usage to ensure appropriate decisions are taken on extent of new cabling required

2.2 Inspect cabling to ensure compliance with ACMA regulations, relevant legislation, codes, regulations and standards

2.3 Prepare a report on cabling infrastructure and equipment to meet customer requirements

3. Complete required reports and documentation

3.1 Complete all required documents promptly and accurately according to company policy

3.2 Obtain customer confirmation of documented requirements where required

3.3 Distribute relevant documentation promptly to required parties

3.4 Obtain sign off from customer

Required Skills

Required skills

communication skills to liaise with internal and external personnel on technical and operational matters

literacy skills to:

interpret technical documentation, such as equipment manuals and specifications

read and interpret drawings related to customer’s telecommunications equipment

write reports

numeracy skills to calculate capacity of existing cabling

planning and organisational skills to organise and maintain equipment

problem solving skills to solve equipment and logistics problems

task management skills to work systematically with required attention to detail and adherence to all safety requirements

technical skills to:

establish cabling requirements

inspect cabling.

Required knowledge

features and operating requirements of test equipment

legislation, codes of practice and other formal agreements that impact on the work activity

manufacturer’s requirements for safe operation of equipment

specific OHS requirements relating to the activity and site conditions

typical issues and challenges that occur on site.

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to: identify services required and availability and access to existing cabling identify locations of equipment and placement of cables on support structures and building faces for both internal and external locations for service delivery complete required reports and documentation including order forms, services checklists and quotation forms.
Context of, and specific resources for assessment	Assessment must ensure: sites on which telecommunications installations can be conducted relevant databases, licensing requirements and other site-related documentation.
Methods of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: review of a hands-on project completed by the candidate review of an oral and written report with completed documentation direct observation of the candidate identifying requirements for customer’s telecommunications equipment.
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: ICTCBL2017B Alter services to existing cable system. Aboriginal people and other people from a non-English speaking background may have second language issues. Access must be provided to appropriate learning and assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed. In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency. Where applicable, physical resources should include equipment modified for people with special needs.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Customer equipment may include:	bandwidth managers computer network digital subscriber line (DSL): asymmetric DSL (ADSL) digital broadcasting computer telephony integration CTI) technologies modems network equipment private automatic branch exchange (PABX) pay TV and satellite TV installations radio frequency (RF) equipment security panels and equipment single line telephones telephone systems video.
Customer requirements may cover:	an existing builder’s or electrical contractor’s schedule cable connectors cost per cable length installed per outlet equipment types: bandwidth managers data DSL ADSL ADSL2 digital broadcasting CTI modems network equipment PABX RF equipment single line telephones telephone systems video frames requirements for: equipment labour materials other resources timeframes scope of works support system.
Intended uses of customer’s equipment may include:	bandwidth management future needs interface types integrated services digital network (ISDN) application location primary rate access services required speed telephone distribution video distribution.
Cabling requirements must include:	cost estimates, speed, response time, capacity and compatibility of proposed cabling installation ACMA approved cabling products cable compliant with appropriate ACMA technical standard requirements: aerial Category 5, 6, 6A, 7 or 7A shielded twisted pairs (STP) underground UTP customer premises telecommunications cabling includes any area under the control of the customer as distinct from areas controlled by a network carrier.
Facilities may be:	associated with network: business links call barring call diversion city links data links dial tone easy call incoming lines only least cost routing metering rotary dialling.
Documentation may include:	order forms quotation forms services checklists.
Relevant legislation, codes, regulations and standards include:	Australian Communications Industry Forum (ACIF) standards and codes AS Communications Cabling Manual (CCM) Volume 1 AS/NZS 3000:2007 AS/NZS 3080:2003 AS/NZS 3084:2003 AS/NZS 3085.1:2004 AS/NZS IEC 61935.1:2006 AS/NZS IEC 61935.2:2006 AS/NZS ISO/IEC 14763.3:2007 AS/NZS ISO/IEC 15018:2005 AS/NZS ISO/IEC 24702:2007 Australian building codes and regulations cabling security codes and regulations fire regulations industry standards may include regulated or industry codes of practice and include appropriate ACMA technical standards mining legislation noise abatement and heritage legislation OHS technical standards AS/ACIF S008:2006 and AS/ACIF S009:2006 Trade Practices Act.

Sectors

Telecommunications - Telecommunications networks engineering

Employability Skills

This unit contains employability skills.

Licensing Information

Refer to Unit Descriptor.